RAIN company - ********* and a bunch of *******

I registered with RAIN for Unlimited home 5G Standard package and paid an upfront fee of R699 on the 05 July 2022. Unfortunately they failed to activate the internet service, even after they sent in their technician to my house who also confirmed that their tower is unable to provide the signal. Within that week I subsequently submitted a cancellation to that subscription and was promised that a refund will be paid back to my account. I have since been calling RAIN requesting for my refund and also enquiring about the further invoice they were sending me when I did not even get the service. The calls reference numbers are the following: ***; ***; *** - and to date I still have not receieved my refund of R699.00

Today being the 26 September 2022 I am shocked that they went further to debit my account with another R541.16 which they submitted as an ONLINE purchase, for which there is no service. I called in to query this and was given a reference number *** by NQOBENI CHILIZA who promised to get her manager, THABISILE XABA to call me back.

Now they owe me my hard-earned cash of R699.00 and R541.16. Should I go to the Small Claims court to recoup my money from these *******?

I have come to the conclusion that RAIN is the most ********* telecommunications company in South Africa and their service, if any, is far beyond disgusting!