TF
Tshegofatso F
1 reviews | Active since May 2022
13 Feb 2026, 15:04
Rain commits ***** using old customer card details
In April 2024 I cancelled my account with Rain. I even received written confirmation from them that the account has indeed been closed. On 25 January 2026 Rain debited R619 from my bank account. Upon further investigation, they told me that the charge has been located and was made with regards to a Rain account belonging to someone by the name of Banele. I explicitly stated that I do not know this individual nor did I authorise any payments with regards to this individual. On the 30th of January 2026 I received a DM on Twitter (Now X) informing me that my refund has been processed and will reflect within 7-10 business days. Surprisingly enough, even after this mess there was yet another attempt to debit my account, luckily this one failed because I have since blocked my bank card. It is now 13 February 2026 and I still have not received my refund. Every time I reach out for an update I am told “we are awaiting feedback from the billing department and will be in touch”. Every time I call I’m requested to provide information I have already provided countless times. I have spoken to over 10 different agents with regards to this issue, have been very patient and cooperative, and yet, I have not received any tangible assistance. I’ve requested proof that the refund has been actioned and that has not been sent. The agents seem to have no knowledge of my dispute. It keeps getting “escalated” to no avail. I am at my wits end. I have even considered opening a ******** case because this is quite literally *****.
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
13 Feb 2026, 16:27Hi Tshegofatso,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Rain's reply13 Feb 2026, 16:27
Official
Hi Tshegofatso,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
TF
Tshegofatso F's updateReviewer Update
15 Feb 2026, 18:30I would like a clear indication of the turnaround time at this point. I do not want to be going back and forth with your agents again. Can I please have proof that my refund has been processed and a clear indication of when the money should reflect in my account
TF
Tshegofatso F's update15 Feb 2026, 18:30
Reviewer Update
I would like a clear indication of the turnaround time at this point. I do not want to be going back and forth with your agents again. Can I please have proof that my refund has been processed and a clear indication of when the money should reflect in my account
TF
Tshegofatso F's updateReviewer Update
16 Feb 2026, 17:45I was told the refund would be processed over the weekend and expedited. This was on Friday the 13th of February 2026, it is now Monday the 16th of February and I’m still being asked to submit the banking details I submitted Friday already. No refund has been actioned. No proof of the payment has been shared with me. The agents all say the same thing, which is that they are waiting for feedback; a reply I’ve been getting as a means to pacify me. Not sure what’s so hard about refunding the money when it was so easy for them to debit money without authorisation. In what world do you debit one person’s card to pay for the debt of another? Rain’s customer service is really just atrocious. I definitely would not recommend anyone take up a subscription with them. They are a dishonest service provider falsely positioning themselves as a great one.
TF
Tshegofatso F's update16 Feb 2026, 17:45
Reviewer Update
I was told the refund would be processed over the weekend and expedited. This was on Friday the 13th of February 2026, it is now Monday the 16th of February and I’m still being asked to submit the banking details I submitted Friday already. No refund has been actioned. No proof of the payment has been shared with me. The agents all say the same thing, which is that they are waiting for feedback; a reply I’ve been getting as a means to pacify me. Not sure what’s so hard about refunding the money when it was so easy for them to debit money without authorisation. In what world do you debit one person’s card to pay for the debt of another? Rain’s customer service is really just atrocious. I definitely would not recommend anyone take up a subscription with them. They are a dishonest service provider falsely positioning themselves as a great one.
TF
Tshegofatso F's updateReviewer Update
17 Feb 2026, 11:18Hi
Why does it have to take over 3 weeks to action a refund when it doesn’t take you guys that long to action a debit? It really shouldn’t take this long
Why does it have to take over 3 weeks to action a refund when it doesn’t take you guys that long to action a debit? It really shouldn’t take this long
TF
Tshegofatso F's update17 Feb 2026, 11:18
Reviewer Update
Hi
Why does it have to take over 3 weeks to action a refund when it doesn’t take you guys that long to action a debit? It really shouldn’t take this long
Why does it have to take over 3 weeks to action a refund when it doesn’t take you guys that long to action a debit? It really shouldn’t take this long
TF
Tshegofatso F's updateReviewer Update
17 Feb 2026, 11:57Hi
I have not received the email with the proof of refund yet
I have not received the email with the proof of refund yet
TF
Tshegofatso F's update17 Feb 2026, 11:57
Reviewer Update
Hi
I have not received the email with the proof of refund yet
I have not received the email with the proof of refund yet
TF
Tshegofatso F's updateReviewer Update
17 Feb 2026, 17:47It has been over 5 hours and I have still not received an email providing proof that the refund has been processed
TF
Tshegofatso F's update17 Feb 2026, 17:47
Reviewer Update
It has been over 5 hours and I have still not received an email providing proof that the refund has been processed
TF
Tshegofatso F's updateReviewer Update
17 Feb 2026, 18:12This is unacceptable. There is a serious lack of urgency on your end and I’ve been patient for far longer than is required. On Friday (13 February 2026) your agent said that this process will be expedited. I’m not expecting to still be waiting for my refund and proof of that refund from you guys at this time (Tuesday, 17 February 2026). Saying you have processed the refund is also inadequate because you said that last time only to find that it was a lie and no refund was actioned. This is unacceptable. Am I supposed to go to one of your physical stores to cause a scene and alert all potential customers what a **** you are running in order for you to do the right thing? Because I have time. I will do it if that’s what it takes to see results
TF
Tshegofatso F's update17 Feb 2026, 18:12
Reviewer Update
This is unacceptable. There is a serious lack of urgency on your end and I’ve been patient for far longer than is required. On Friday (13 February 2026) your agent said that this process will be expedited. I’m not expecting to still be waiting for my refund and proof of that refund from you guys at this time (Tuesday, 17 February 2026). Saying you have processed the refund is also inadequate because you said that last time only to find that it was a lie and no refund was actioned. This is unacceptable. Am I supposed to go to one of your physical stores to cause a scene and alert all potential customers what a **** you are running in order for you to do the right thing? Because I have time. I will do it if that’s what it takes to see results
TF
Tshegofatso F's updateReviewer Update
18 Feb 2026, 08:27It’s 18 February 2026.
I just spoke to your agents by the name of ***elle. ***elle stated that as far as my request goes a refund has not been issued; furthermore, there is no confirmation on this refund. All that is visible is that the query has been escalated. This means that once again, all you guys did was lie when you said you have processed a refund and sent me an email with confirmation to this effect on Tuesday, 17 February 2026.
I just spoke to your agents by the name of ***elle. ***elle stated that as far as my request goes a refund has not been issued; furthermore, there is no confirmation on this refund. All that is visible is that the query has been escalated. This means that once again, all you guys did was lie when you said you have processed a refund and sent me an email with confirmation to this effect on Tuesday, 17 February 2026.
TF
Tshegofatso F's update18 Feb 2026, 08:27
Reviewer Update
It’s 18 February 2026.
I just spoke to your agents by the name of ***elle. ***elle stated that as far as my request goes a refund has not been issued; furthermore, there is no confirmation on this refund. All that is visible is that the query has been escalated. This means that once again, all you guys did was lie when you said you have processed a refund and sent me an email with confirmation to this effect on Tuesday, 17 February 2026.
I just spoke to your agents by the name of ***elle. ***elle stated that as far as my request goes a refund has not been issued; furthermore, there is no confirmation on this refund. All that is visible is that the query has been escalated. This means that once again, all you guys did was lie when you said you have processed a refund and sent me an email with confirmation to this effect on Tuesday, 17 February 2026.
TF
Tshegofatso F's updateReviewer Update
18 Feb 2026, 08:31Additionally, I also received an email from you guys on Wednesday, 18 February 2026 (19 days after your first message saying that a refund has been processed and a day after you said the refund has been processed and a confirmation email has been sent) stating the following verbatim “Hi Tshegofatso
Thank you for contacting rainKindly be advised that there is no refund or billing adjustment due on your account, please advise why you would think there is a refund due Cheersrain
Reference Number: ***4”
How is this possible
Thank you for contacting rainKindly be advised that there is no refund or billing adjustment due on your account, please advise why you would think there is a refund due Cheersrain
Reference Number: ***4”
How is this possible
TF
Tshegofatso F's update18 Feb 2026, 08:31
Reviewer Update
Additionally, I also received an email from you guys on Wednesday, 18 February 2026 (19 days after your first message saying that a refund has been processed and a day after you said the refund has been processed and a confirmation email has been sent) stating the following verbatim “Hi Tshegofatso
Thank you for contacting rainKindly be advised that there is no refund or billing adjustment due on your account, please advise why you would think there is a refund due Cheersrain
Reference Number: ***4”
How is this possible
Thank you for contacting rainKindly be advised that there is no refund or billing adjustment due on your account, please advise why you would think there is a refund due Cheersrain
Reference Number: ***4”
How is this possible
TF
Tshegofatso F's updateReviewer Update
18 Feb 2026, 08:36After three weeks of fighting and having to call you guys every single day I’ve finally received my refund.
Thank you. I will definitely not be patronising you guys anymore. Worst service ever.
Thank you. I will definitely not be patronising you guys anymore. Worst service ever.
TF
Tshegofatso F's update18 Feb 2026, 08:36
Reviewer Update
After three weeks of fighting and having to call you guys every single day I’ve finally received my refund.
Thank you. I will definitely not be patronising you guys anymore. Worst service ever.
Thank you. I will definitely not be patronising you guys anymore. Worst service ever.