BN
Brad N
1 reviews | Active since Jun 2022
08 Jun 2022, 09:22
Rain Clowns
A very generous 1-star review for this company... purely based on how nice the 5G router looks.... Daily tower outages is the call centres excuse.... The 5G works brilliantly, when it works, which is about 20% of the time.... Rain's technicians probably get paid be incident, so why would they fix a problem ?? Useless company... stay clear of these clowns... They do not seem to know what they're doing.. or perhaps they do, and this is what it is...
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
08 Jun 2022, 09:26 Hi Brad
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply08 Jun 2022, 09:26
Official
Hi Brad
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
BN
Brad N's updateReviewer Update
08 Jun 2022, 09:29How exactly ? You have Zero details about me or my exact complaint, or my account...
Thanks for the meaningless automated reponse...
Thanks for the meaningless automated reponse...
BN
Brad N's update08 Jun 2022, 09:29
Reviewer Update
How exactly ? You have Zero details about me or my exact complaint, or my account...
Thanks for the meaningless automated reponse...
Thanks for the meaningless automated reponse...
BN
Brad N's updateReviewer Update
08 Jun 2022, 09:38Which site exactly ? How do you know which tower is affecting me ???
BN
Brad N's update08 Jun 2022, 09:38
Reviewer Update
Which site exactly ? How do you know which tower is affecting me ???
BN
Brad N's updateReviewer Update
08 Jun 2022, 09:48Great, thank you... At least I now know that this is more than an automated response...
How is it that the site goes down almost daily ? Can it not be repaired properly the first time ??
How is it that the site goes down almost daily ? Can it not be repaired properly the first time ??
BN
Brad N's update08 Jun 2022, 09:48
Reviewer Update
Great, thank you... At least I now know that this is more than an automated response...
How is it that the site goes down almost daily ? Can it not be repaired properly the first time ??
How is it that the site goes down almost daily ? Can it not be repaired properly the first time ??
BN
Brad N's updateReviewer Update
09 Jun 2022, 09:19Could I please get some feedback.... today is now day 3 without connection..
BN
Brad N's update09 Jun 2022, 09:19
Reviewer Update
Could I please get some feedback.... today is now day 3 without connection..
BN
Brad N's updateReviewer Update
09 Jun 2022, 12:20So I just called your call centre following up on this... and guess what ??
I was told that the problem wasn't logged for the attention of a technician... WOW !
So i wasted another 24 hours expecting this to be sorted out but it wasn't even logged...
..and what was the point of getting a call from your company yesterday if the matter was not going to be attended to...
RAIN is a true South African company.. y'all must be so proud...
BTW.. There's a reason I'm continuing to comment on this thread... I'll leave it to youfigure out why ;)
I was told that the problem wasn't logged for the attention of a technician... WOW !
So i wasted another 24 hours expecting this to be sorted out but it wasn't even logged...
..and what was the point of getting a call from your company yesterday if the matter was not going to be attended to...
RAIN is a true South African company.. y'all must be so proud...
BTW.. There's a reason I'm continuing to comment on this thread... I'll leave it to youfigure out why ;)
BN
Brad N's update09 Jun 2022, 12:20
Reviewer Update
So I just called your call centre following up on this... and guess what ??
I was told that the problem wasn't logged for the attention of a technician... WOW !
So i wasted another 24 hours expecting this to be sorted out but it wasn't even logged...
..and what was the point of getting a call from your company yesterday if the matter was not going to be attended to...
RAIN is a true South African company.. y'all must be so proud...
BTW.. There's a reason I'm continuing to comment on this thread... I'll leave it to youfigure out why ;)
I was told that the problem wasn't logged for the attention of a technician... WOW !
So i wasted another 24 hours expecting this to be sorted out but it wasn't even logged...
..and what was the point of getting a call from your company yesterday if the matter was not going to be attended to...
RAIN is a true South African company.. y'all must be so proud...
BTW.. There's a reason I'm continuing to comment on this thread... I'll leave it to youfigure out why ;)
BN
Brad N's updateReviewer Update
20 Aug 2022, 12:19I did not receive any credit for the time I had no connection...
..and now my connection is down again for 3 days already...
...at this rate i qulaify for a full month of free connection...
Please restore my internet !!!
..and now my connection is down again for 3 days already...
...at this rate i qulaify for a full month of free connection...
Please restore my internet !!!
BN
Brad N's update20 Aug 2022, 12:19
Reviewer Update
I did not receive any credit for the time I had no connection...
..and now my connection is down again for 3 days already...
...at this rate i qulaify for a full month of free connection...
Please restore my internet !!!
..and now my connection is down again for 3 days already...
...at this rate i qulaify for a full month of free connection...
Please restore my internet !!!
BN
Brad N's updateReviewer Update
20 Aug 2022, 18:58Thank you very much. It is sincerely appreciated.
I am hoping to get my connection restored soon...??
I am hoping to get my connection restored soon...??
BN
Brad N's update20 Aug 2022, 18:58
Reviewer Update
Thank you very much. It is sincerely appreciated.
I am hoping to get my connection restored soon...??
I am hoping to get my connection restored soon...??
Rain's replyOfficial
21 Aug 2022, 08:21My pleasure
They will get it sorted.
They will get it sorted.
Rain's reply21 Aug 2022, 08:21
Official
My pleasure
They will get it sorted.
They will get it sorted.
BN
Brad N's updateReviewer Update
30 Aug 2022, 14:06 My connection did come back on the evening of the 24th.... and it's down again since this morning, 30/08/2022.... I've had 5days out of 13 of connection.....
Should i still even pay my account on the 1st of September ?????
...if my connection is down...????
Should i still even pay my account on the 1st of September ?????
...if my connection is down...????
BN
Brad N's update30 Aug 2022, 14:06
Reviewer Update
My connection did come back on the evening of the 24th.... and it's down again since this morning, 30/08/2022.... I've had 5days out of 13 of connection.....
Should i still even pay my account on the 1st of September ?????
...if my connection is down...????
Should i still even pay my account on the 1st of September ?????
...if my connection is down...????