Rain clouds my devices
Rain was superb on sales and delivery of the device. But with the fluctuating signal and tech support- they truly suck! The tech gurus ask me to move the router or to re-start the device. I have done this umpteen times- and still the signals fluctuates. There is a ticket for a network person to call with a turnaround time of 24 hours- it is now way beyond 48 hours- and counting!
Helpful (0)
Replies (11)0
Replies (11)'s updateReviewer Update
22 Mar 2022, 19:49I have requested a cancellation of this putrid "service". If my problem cannot be addressed within 24 hours, please proceed with cancellation and I shall visit my bank to put a stop payment on this account. I have had many such promises and NONE were fulfilled!
's update22 Mar 2022, 19:49
Reviewer Update
I have requested a cancellation of this putrid "service". If my problem cannot be addressed within 24 hours, please proceed with cancellation and I shall visit my bank to put a stop payment on this account. I have had many such promises and NONE were fulfilled!
's updateReviewer Update
22 Mar 2022, 19:51Incidentally ticket number ***1 which is about 60 hours overdue has NOT been addressed. Consider a name change- Cloud? since there is more hot air there!
's update22 Mar 2022, 19:51
Reviewer Update
Incidentally ticket number ***1 which is about 60 hours overdue has NOT been addressed. Consider a name change- Cloud? since there is more hot air there!
's updateReviewer Update
23 Mar 2022, 17:37My problem remains unresolved. Rain sucks! Please cancel my service. I am doing a stop payment tomorrow.
's update23 Mar 2022, 17:37
Reviewer Update
My problem remains unresolved. Rain sucks! Please cancel my service. I am doing a stop payment tomorrow.
's updateReviewer Update
23 Mar 2022, 19:15I look forward to that!
's update23 Mar 2022, 19:15
Reviewer Update
I look forward to that!
's updateReviewer Update
24 Mar 2022, 12:17Rain undertook to send a technician to me at 10h00 today. It is now past 12h00- NO Calls- NO shows- so there! Proved right- Rain sucks!
@Rain- please no more private messages that even I cannot read- be transparent- I want all her to see how pathetic the service is!
@Rain- please no more private messages that even I cannot read- be transparent- I want all her to see how pathetic the service is!
's update24 Mar 2022, 12:17
Reviewer Update
Rain undertook to send a technician to me at 10h00 today. It is now past 12h00- NO Calls- NO shows- so there! Proved right- Rain sucks!
@Rain- please no more private messages that even I cannot read- be transparent- I want all her to see how pathetic the service is!
@Rain- please no more private messages that even I cannot read- be transparent- I want all her to see how pathetic the service is!
Rain's replyOfficial
24 Mar 2022, 12:29Apologies for the inconvenience, I will check what happened
Rain's reply24 Mar 2022, 12:29
Official
Apologies for the inconvenience, I will check what happened
's updateReviewer Update
24 Mar 2022, 12:34How about fast tracing a cancellation of this pathetic service. I logged a call with the consultant and on the APP- Once again- no surprise - NO finite answer! So respond on this public platform!
's update24 Mar 2022, 12:34
Reviewer Update
How about fast tracing a cancellation of this pathetic service. I logged a call with the consultant and on the APP- Once again- no surprise - NO finite answer! So respond on this public platform!
's updateReviewer Update
24 Mar 2022, 13:50Confirmed! Unit 28
's update24 Mar 2022, 13:50
Reviewer Update
Confirmed! Unit 28
's updateReviewer Update
24 Mar 2022, 14:57End of the month is fine. When will my payment end? Will you stop the debit order? I will also do so on my end
's update24 Mar 2022, 14:57
Reviewer Update
End of the month is fine. When will my payment end? Will you stop the debit order? I will also do so on my end
's updateReviewer Update
24 Mar 2022, 15:51Thank you!
's update24 Mar 2022, 15:51
Reviewer Update
Thank you!
's updateReviewer Update
24 Mar 2022, 19:16Your technician arrived just after 17h00. He was apologetic, albeit 7 hours late. He changed the device and it seems to working well. Let me see how this goes by the end of the month. Thank you.
's update24 Mar 2022, 19:16
Reviewer Update
Your technician arrived just after 17h00. He was apologetic, albeit 7 hours late. He changed the device and it seems to working well. Let me see how this goes by the end of the month. Thank you.