Rain Client Service very poor and totally inefficient! It seems like you just a number and no door to knock on!

Yeoline

With reference to request ***

You rep**** to my complaint dated 27 August (9 days after my first request for assistance). You promised (31st of August) that one of your agents would contact me. I was contacted eventually on the 6th of August via email and was informed by Namhla (whom I have rep**** to on the 30th of August answering all her questions) that she had escalated my query to the technical department. I was contacted telephonically on the 7th of September by Nathaniel who took me through a lengthy process of resetting the modem. It was unsuccessful, and he escalated my query to technical once again. I was informed that my modem will be collected for testing. I objected as it would leave me and my online business stranded. I then requested if this is the only route that the modem be collected and my service terminated. Today, 12 September I received an email from Yaseen with this note "Please advise what color lights appear to be in your device?" Really? What type of question is this after all the correspondence? NO WIFI / light; INTERNET WORKING great (obviously 4/5G lights on green/blue how does this impact on WIFI?) I am stunned that a company that has such a great product cannot keep its act together by training support staff appropriately, or at least appointing staff that can read and comprehend and don't just ask silly questions.