Rain-clearly a draught.

We are on the the 101 5G router and have been experiencing no connection for 2 weeks with no support, beyond the numerous attempts to call them and the AI nonsensical service which no one attends to. It is frustrating as they still expect the subscription to be paid yet they do not follow up customer complaints or issue a notification if their towers are down. I want to be refunded for all the days where we have not been receiving any service from them