Rain claims they are upgrading, but instead cancels

I am honestly disappointed. Early this year I signed up for one of the Rain 5G packages, where I get 720p quality streaming. I did this because I live on a remote area where no ADSL/FIBRE are available, but a cell tower 1km from my house made LTE viable.

From getting the package all up until Monday, 13th of Sept 2021 - this was working absolutely fantastic. I was telling those that were interested about how great the Rain LTE turned out, with great speeds and barely any downtime.

Then comes Monday, 13th Sept 2021, and I receive an SMS from Rain stating that they have "Upgraded" my package, where my speed will now be changed from 30meg to 50 meg, and the streaming restrictions would be changed from 720p to 1080p. Naturally, I was very happy about the news even though it was not necessary.

Come Tuesday morning, 14th Sept 2021 - and my router is not connected to the internet. After many struggles and eventually a call to support (where I was helped by lovely people, honestly they were great), I was told that Rain will no longer support me (with the 5G package), connecting to the only tower in range from me (4G), as they have for the entirety of the year, and thus I will no longer be able to use my package. To that result I have now cancelled my Rain package, as the 4G options they have are simply not adequate for my needs, and I can apparently no longer pay them for the 5G package.

To whomever at Rain that made this utterly ridiculous choice, may you never taste salt again and all your meals be bland.

From a very disappointed ex-supporter.