RAIN CLAIMING I OWE THEM MONEY FOR THE SECOND TIME NOW AFTER I CANCELLED MY ACCOUNT 17 MONTHS AGO

Item: Rain
Rating: 1
Author: Thumeka K

I cancelled my account with Rain in March 2022. End of April they billed me again, i phoned in and cancelled my account went back to the app to ensure my account was cancelled. We made arrangements for them to come and collect their router they never came.

I paid up what was dew to them including the amount they claimed i owe them after i have cancelled just to clear my name. I have just received an email again, saying my account has been handed over to Attorneys, my questiins is what account?? How many times does a person need to cancel one account with rain?? Or how long is rain going to make money by making us pay for services they know very well that we cancelled and payed up.

This is unfair and very disappointing and the sad part is that rain is ruining our credit worthiness for non-existent accounts. This is unaceptable, it needs to stop.

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Replies (2)

Thumeka K's updateReviewer Update

26 Nov 2023, 06:21

Lies, thats what i was told before having to pay for months i was already on another network. I do not owe rain a thing, if anything i am waiting for rain to collect their router. As for payments. I owe rain absolutely nothing.

Thumeka K's update26 Nov 2023, 06:21

Reviewer Update

Thumeka K's updateReviewer Update

26 Nov 2023, 06:30

Even the last payment i made, i was just doing it to clear my name, i will not do it again. Rain is so used to ****ming people making them pay multiple payments for services they no for sure they did not render. That cancellation on he 31 of august was after i already paid these monies you are now claiming i need to pay, yet again. So what now will i have to cancel an account from 2022 yet again in December 2023, then you will come back claiming i owe you from august 2022 to currently. You need to stop, stop what you are doing its exhausting and pathetic.

Thumeka K's update26 Nov 2023, 06:30

Reviewer Update