SM
Sonya M
1 reviews | Active since May 2018
03 May 2021, 10:48
RAIN CHNAGED ME FOR SERVICES I CANCELLED
I tried the RAIN unlimited data package and the service was horrific. I decided to cancel the contract.
My request was not followed through, and I have been charged for a service that I cancelled.
I called them today and they have confirmed that nothing was done and now re-submitted my cancellation.
I have requested a refund for services cancelled and I am awaiting a response.
Helpful (0)
Replies (1)0
Replies (1)Rain's replyOfficial
03 May 2021, 11:59Good morning Sonya.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Rain's reply03 May 2021, 11:59
Official
Good morning Sonya.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
