NN
Ntwanano N

1 reviews | Active since Jul 2022

04 Jun 2024, 16:22

Rain Charging me For Data I have not used after I stopped using their service!!

**** service ever, this company they dont know what they are doing

I get irritated by RAIN and their lawyers, they claim that i owe them money, since i opened the RAIN account in 2020 i was never happy, i complained, because i was on 4G, RAIN decided to try 5G, they gave me 5G router to test while paying 4G rates, i was given 3 month to test, after 3 months i asked them to cancel both because im still not happy, i wanted to move to another service provider because RAIN failed me. i then requested a cancelation.

Now i get irritating calls that i owe R3800, for what i dont know, they are failing to send me the statement and proof that i owe them, asked them to send me our recordings, they are failing,

Their lawyers ( NuDebt) are irritating me everyday they are saying i must pay the money irrespective, they also cant prove that i owe their client.

So until RAIN come back to me with a proof, i will never pay, i have a proof and Ref: no of SIM Cancelation on my email.

When you cancel RAIN account, they become bitter and demand money. instead of improving on their mistakes, i understand the fact that its still a new baby learning how to walk, they need to admit that

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Replies (2)
Rain
Rain's reply04 Jun 2024, 17:51
Official
Hi Ntwanano N.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.
NN
Ntwanano N's update04 Jun 2024, 17:56
Reviewer Update
Please do, its so irritating, please come with facts. otherwise stop calling me.

for us to talk, you guys need to provide our recordings and proof that i owe you. Thank you