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Tashneem I
1 reviews | Active since Mar 2021
05 Mar 2021, 21:38
Rain charging for cancelled simcard
Hi hello Peter
I had 2 uncapped rain simcard. One which I cancelled on the 02/02/21. I have no used any of the data on that sim and that sim hasn't been active since January 21. However this month I received a bill saying I owe money of both simcards which is incorrect. I've sent numerous messages to their online support with no response. Can you please help with this
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Replies (3)0
Replies (3)
Rain's replyOfficial
06 Mar 2021, 07:00Good morning Tashneem.
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you
Regards
Mosa
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you
Regards
Mosa
Rain's reply06 Mar 2021, 07:00
Official
Good morning Tashneem.
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you
Regards
Mosa
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you
Regards
Mosa
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Tashneem I's updateReviewer Update
06 Mar 2021, 16:56thanks for your prompt response, I've actually logged several tickets on different days on the website
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Tashneem I's update06 Mar 2021, 16:56
Reviewer Update
thanks for your prompt response, I've actually logged several tickets on different days on the website
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Tashneem I's updateReviewer Update
10 Mar 2021, 14:37It's the 10th today and no update at all?? Do I have to sit with this same problem at the end of this month as well? Or do I just cancel my second sim card as well for poor service!!!!!!!
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Tashneem I's update10 Mar 2021, 14:37
Reviewer Update
It's the 10th today and no update at all?? Do I have to sit with this same problem at the end of this month as well? Or do I just cancel my second sim card as well for poor service!!!!!!!