PS
Phiwo S

1 reviews | Active since Feb 2025

07 Apr 2025, 11:28

RAIN charges us yet there is no internet.

It is with great sadness that I am here on this platform t0 write about RAIN again.

My internet has been off since Saturday. The whole weekend we had no internet, we were indoors and could not stream because of RAIIN.

I had work to do from home during the weekend but could not do it because of RAIN.

I logged a call still on Saturday , they said they would call and never did.

How do I get out of this contract. First they overcharged me, said they would repay my money and never paid it all. Guys, go back to the drawing board, you do not know what you are doing, its so sad.

0
Replies (2)
PS
Phiwo S's update08 Apr 2025, 07:52
Reviewer Update
Rain responded and said "We currently do not have the estimated time for repairs "

" Kindly note that the 5G tower that best serves your home is currently faulty, however, the issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs."

Will you please work out my exit plan. This should be my last month with you guys.

Thank you for nothing.
PS
Phiwo S's update22 Apr 2025, 15:29
Reviewer Update
I wrote my complaint on the 7th of April. My Wi-Fi is still not working. It has been almost three weeks.
So it means the payment I made end of March as for absolutely nothing.

Please Cancel.