ZN
Zanele N

1 reviews | Active since Sept 2012

02 Apr 2021, 04:06

Rain charges customer for NO Network service received in Delmas

I bought a rain sim card in Jeppes Reef it worked perfectly but end of February moved to Delmas where there is no rain network. I was told to cancel the rain connection but because I had not paid for the February usage cancelation was impossible online..1 March I communicated with rain on the cancelation but their system said canceling will be effective 1 April. I communicated this request for cancelation 1 March on writing to rain team but the only responded back mid March as their customer service is very poor. Now end of March they have deducted for service I never received in March because their coverage is not there in Delmas. Rain is poor service provider and the are ******* *****ing peoples money for a service they have not provided.. Can rain please stop advertising non available services

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Replies (1)
Rain
Rain's reply02 Apr 2021, 07:27
Official
Good morning, Zanele.

I trust you are well 

I would like to apologize for the service you have experienced so far. 
Please be advised that one of our agents will be in contact with you to assist you. 

Stay safe. 

Regards 
rain