DK
Dewyne K
1 reviews | Active since Oct 2017
03 Jul 2024, 16:03
Rain charged me without a subscription
Pathetic service as usual
You forced me to take 2 months free when I was cancelling and now you tell me I'm owing a final bill. How the hell do I have a final bill when the last 2 months was free. The service was so useless that I even sent the modem back middle of the month. I was charged in 3 portions also and I don't know why. Rain has never charged me 3 times! Ever! This is a ****!
Spoke to the CS agent who was absolutely useless! These people in CPT and india are useless!
Your customer service is horrible.
Know your priorities because these people are useless!
I want a call else I'm lodging an ombudsman case and will be taking this further.
Helpful (0)
Replies (4)0
Replies (4)DK
Dewyne K's updateReviewer Update
03 Jul 2024, 16:27Speaking to Pooja in India. Absolute pain to deal with. Language barrier. Doesn't know what free means. Says to me rain doesn't offer free months yet she's been there for 1 year. I'm waiting on hold for a supervisor as his on a call. No managers on the floors at all to take my call all of them are in meetings aparently.
Looks like you running a bpo whose not clued up seriously. It's ridiculous
Looks like you running a bpo whose not clued up seriously. It's ridiculous
DK
Dewyne K's update03 Jul 2024, 16:27
Reviewer Update
Speaking to Pooja in India. Absolute pain to deal with. Language barrier. Doesn't know what free means. Says to me rain doesn't offer free months yet she's been there for 1 year. I'm waiting on hold for a supervisor as his on a call. No managers on the floors at all to take my call all of them are in meetings aparently.
Looks like you running a bpo whose not clued up seriously. It's ridiculous
Looks like you running a bpo whose not clued up seriously. It's ridiculous
Rain's replyOfficial
03 Jul 2024, 16:32Hi Dewyne,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply03 Jul 2024, 16:32
Official
Hi Dewyne,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
DK
Dewyne K's updateReviewer Update
03 Jul 2024, 16:47This is an absolute joke!
The sms came to me saying in March enjoy the next month on us. The next month is April and then in April the same which means May free. This is absolute ****.
I've spoken to Anup in India and he says I'm correct and took my banking information and advised I'll be refunded in 7-10 days.
I'm not accepting this ****. Your 2 months free was offered while my service has been horrible and I was forced to stay provided they could fix my signal. I've cancelled twice as I kept getting false promises I was to cancel in March but the retention rep said they from rain direct and she was to amend my address and fix the issue which never happened
I will be expecting my refund as promised on the call and I have an email asking for my bank info
The sms came to me saying in March enjoy the next month on us. The next month is April and then in April the same which means May free. This is absolute ****.
I've spoken to Anup in India and he says I'm correct and took my banking information and advised I'll be refunded in 7-10 days.
I'm not accepting this ****. Your 2 months free was offered while my service has been horrible and I was forced to stay provided they could fix my signal. I've cancelled twice as I kept getting false promises I was to cancel in March but the retention rep said they from rain direct and she was to amend my address and fix the issue which never happened
I will be expecting my refund as promised on the call and I have an email asking for my bank info
DK
Dewyne K's update03 Jul 2024, 16:47
Reviewer Update
This is an absolute joke!
The sms came to me saying in March enjoy the next month on us. The next month is April and then in April the same which means May free. This is absolute ****.
I've spoken to Anup in India and he says I'm correct and took my banking information and advised I'll be refunded in 7-10 days.
I'm not accepting this ****. Your 2 months free was offered while my service has been horrible and I was forced to stay provided they could fix my signal. I've cancelled twice as I kept getting false promises I was to cancel in March but the retention rep said they from rain direct and she was to amend my address and fix the issue which never happened
I will be expecting my refund as promised on the call and I have an email asking for my bank info
The sms came to me saying in March enjoy the next month on us. The next month is April and then in April the same which means May free. This is absolute ****.
I've spoken to Anup in India and he says I'm correct and took my banking information and advised I'll be refunded in 7-10 days.
I'm not accepting this ****. Your 2 months free was offered while my service has been horrible and I was forced to stay provided they could fix my signal. I've cancelled twice as I kept getting false promises I was to cancel in March but the retention rep said they from rain direct and she was to amend my address and fix the issue which never happened
I will be expecting my refund as promised on the call and I have an email asking for my bank info
DK
Dewyne K's updateReviewer Update
03 Jul 2024, 16:51In March 2022 when I signed up I paid upfront for the service and for modem delivery so do not tell me I use and then pay. You always debit me a month in advance for the service. I have the 2 SmsS and I'll be taking this legally it states on the sms which months are free. Anup in India knew what he was saying because he understands me.
DK
Dewyne K's update03 Jul 2024, 16:51
Reviewer Update
In March 2022 when I signed up I paid upfront for the service and for modem delivery so do not tell me I use and then pay. You always debit me a month in advance for the service. I have the 2 SmsS and I'll be taking this legally it states on the sms which months are free. Anup in India knew what he was saying because he understands me.