Rain charged me twice for a service they did not provide

Rain say they have a month to month no obligation plan, and thats a lie. There service is prepaid which means you get service after payment, again a total lie. They will create a debt for a service they do not provide. I last used my rain data sim (R479/month) in December 2021, they cut off my service for none payment on 26 December 2021, my payment date was the 24th of each month. I had no coverage from 26 December 202, te whole of Jan and Feb. They went on to debit my account on 25 Feb 2022 of R958 for a sim card i havent been using since December. My monthy fee was R479, how do you go on and debit my account for 2 straight months for a service I never used. This is *****. If your service is a prepaid month to month payment system, explain to me how you charge me 2 months worth of service that I did not use that you actually cut off. I want my money back. Hard earned cash that you took for a service i never used that you cut off without warning. We are in 2022 the pandemic hitting us left right and center and you go on and just take money off unsuspecting people for a service you cut off your selves. I have kidz to feed yet alone, school fees. How do you just take money for a service you did not provide. I need my money back. Your support team is very useless they do not even help in fact do you even have a support team or you only have the online automated prompter. I want my money back.