RAIN Cellular/ISP: Non-existent Accounts Department?

As Attorney and Administrator of Estates, I truly lament having to resort to this platform. It has been a frustrating 9 weeks and 6x 30min calls to the only number available to extract a statement of account from the Accounts Dept of RAIN, notwithstanding the Notices to Creditors having been comp**** with. Both emails on their websites are unmanned/unattended mailboxes (waste of time!), leaving only to call (a) 'helpline' number or (b) do-it-yourself via the 'MyAccount' -portal. The latter option is of no use as it requires a password. Sadly, the only person that knows that password is deceased, leaving one with the sole (and very useless) alternative of dialing the unhelpful 'HelpLine'.

This complaint was logged here on "Hello Peter" on 18/10/2023 and RAIN responded almost instantaneously, requesting additional information. This was provided immediately via 'Reply Privately' and since then communication has ceased. Again