RAIN Cellular/ISP: Non-existent Accounts Department?

As Attorney and Administrator of Estates, I truly lament having to resort to this platform. It has been a frustrating 8 weeks and 6x 30min calls to *** to extract a statement of account from the Accounts Dept of RAIN, notwithstanding the Notices to Creditors having been comp**** with. Both emails on their website, '***' and '***' are unmanned/unattended mailboxes (waste of time!), leaving only to call (a) *** or (b) do-it-yourself via the 'MyAccount' -portal. The latter option is of no use as it requires a password. Sadly, the only person that knows that password is deceased, leaving one with the sole (and very useless) alternative of dialing ***.

Legality of the poor infra-structure to tend to account queries at RAIN in terms of the Consumer Act is questionable....