CV
Cindy V

1 reviews | Active since Sept 2019

16 Feb 2026, 12:09

Rain

I was just over a year by Rain, they tell you this beautiful story to get you take their products. Firstly their signal sucks, every 2de day you receive a message.... we are experiencing signal issues..... or even better you have not had signal for practically over 2 days. You phone in and they connect you to another tower, which is even worst. After much frustration I recently moved over to another supplier. Took them almost 2 months to collect their router, and now the owe me a whole month installment which they refuse to refund back to me, just because I cancelled on the 2de of the month instead of the 1ste of that month. I think this is very unfair and very sly. I also not the first, and surly not the last that has complained about them. I will not recommend them to nobody!!!!!

0
Replies (2)
Rain
Rain's reply16 Feb 2026, 12:23
Official
Hi Cindy V

Thank you for bringing this to our attention. We're sorry to hear about your experience.

 We’re currently reviewing your billing enquiry and will share an update with you as soon.

Regards,
rain.

CV
Cindy V's update23 Feb 2026, 07:31
Reviewer Update
This is how they ***** their clients. Never have signal, forever sending messages the towers are down but still take their full installment every month!!! Not worrying if the client was happy for that month.

Then the client decided to move on and cancel. Not data was used for that whole month if Feb, but they refuse to refund the instalment that was deducted for that month and keep the installment deducted

Will not advertise or refer no one to them.

To mention also I not the only one that has complained.