Rain card-paying but no service no data

I have a rain card.Paying this sim is a nightmare. I arranged for a debit order to be taken off my bank account but one month they take a debit order and some months they dont.Then it makes me look like a fool when the account shows arrears. Then my sim hasnt been working the last week.Now i paid for a service that i am not getting.Ihave send soooooooo many emails for help.I have asked so many times for someone to phone me but no response.Nowi paid R479 and no data so i have to go and buy data anyway so i can operate.This is pathetic. All they say is we will contact you in 24 hours but this is going on for more than a week.I saw there are many complaints about rain on hello peter.If i were Rain i would do something about this to maintain positive reputation