Rain can't answer your questions

The 5G tower has been a constant issue, it's the same problem. The tower is critical or it's there is no power to the tower and when ever you ask when is it gonna be fixed the answer is we don't know we gonna escalate it to network. On Thursday it went down and 26 hrs later it was up and running today it's down again and it's the same problem that happened so clearly you not fixing the problem, when u wanna speak to a manager they get a supervisor on the line that can't help u they just repeat what u know the tower is down we sorry for the inconvenience. If I add all my down time it's been more than a week but it's OK Rain is sorry they go down on weekends and public holidays when people are home trying to stay safe and not go out due to the pandemic. It's cost me more calling them and buying data from MTN than the R500 uncapped package I pay for. It's always being escalated to network or now its the NCC. If they fixed the issue all the previous times I called in I wouldn't have down time, if the sales person was upfront and said that tower is faulty I would never have upgraded to there 5G. They the first customer service experience I have had where you can't speak to a supervisor they must call you back I understand covid protocols but u can't transfer a customer???