RAIN CANNOT PROVIDE INTERNET SERVICE, YET DEBIT MY ACCOUNT AND AFTER SEVEN MONTHS STILL NO REFUND OR ANY CUSTOMER CARE SERVICE

I have ordered and paid for Rain Internet service on the 18th of October 2021, but there were no sim card in the package. I then called Rain Customer Care and then only received a sim card on the 23rd of November (well, I actually received two sim cards then, of which not one of them worked.) I made several calls to have one of these cards activated, to no avail. I have made my first payment on the 18th of October already, and after numerous phone calls, and e-mails and even complaining by e-mail on their website, we still have not received any kind of service, and we eventually cancelled the agreement due to their inability to deliver a service that they could not deliver. Today the 9th of May 2022. they still did not bother to respond and despite of the debit orders, they could not care about customers. I STILL HAVE NOT RECEIVED A REFUND AFTER SEVEN MONTHS OF COMPLAINTS TO THEIR CUSTOMER CARE.

Olga van Wyk.