RAIN cannot be called an ISP because there is no "service" in their company!

RAIN ISP => Internet SERVICE Provider ~ No service at all!

RAIN is probably the worst service provided one can use if you live in South Africa. Don’t understand me wrong, I have had many very bad service providers but none can beat RAIN for being the worst.

I have a 4G uncapped and a 5G uncapped service from RAIN. Yes TWO, that means I must have been twice as mad when I signed up for their services. The salesperson said that I was I a perfect spot and would have coverage from several base stations and in the event of one going down I would still have a connection to the internet since their base stations were resilient and load shedding would not affect my RAIN connectivity at all. Well, that is a lie too.

I went and got a RAIN SIM from Clicks and the registration process was quite easy. Then I performed a speed test and compared RAIN 4G to that of MTN ~ same location, same device.

MTN 4G is 15x faster than RAIN’s 4G. Not one or two times slower than MTN but 15x. And don’t try and complain and tell them there is something wrong since they seem to be in denial.

So a dial-up modem service of old would be faster than their 4G service. So I try their 5G service because they say that it is really fast …. up to 30Mbps

Well, it does achieve some speeds in that region but only if you are very lucky…… Again their 5G service is slower than MTN’s 4G service by some 20Mbps ~ so, dear RAIN, what is the purpose of your 5G service if it is slower than the existing 4G services of MTN?

Sorry, I keep refering to RAIN as a “service”…. A service is only delivered if it works ~ and mine does not work. It only works some of the time so per haps a partial service. Reliability is a non starter if you are looking for a real ISP that can deliver.

So you think all the above is a very sad story about RAIN? Don’t try an report a fault. Because then Einstein himself responds to your call and tells you that you must hang tight and that they will get back to you within 24 hours…… Really? 24 hours means I must close my doors for 24 hours until RAIN can figure out what they need to fix. Then they tell me I have to move my router around to look for a signal? Really, can your “free to use” router not see the base station 600 meters away? I can see it with the naked eye and your router can’t? I tell them I live on top of a hill and have an almost 360 degree view of Joburg. The router is outside and nothing between the base station and router still has no signal? and then they send me an email asking if my service was restorred because I did not respond to their previous email requesting the same.

RAIN, I asked you to call me because my internet was down…… if my internet is down how do you think I connect ti the Internet to receive your emails. FFS! How dof can one get?

Either their base station is broken or their “free to use” router is. Now consider that I have two routers with the same problem…. My own router can connect perfectly to the MTN network (remember its 15x faster than RAIN) So the common denominator is the base station…… But you think that the RAIN staff would be smart enough to figure this out ~ aparently not ☹

WHY ATRE YOU AFRAID TO CAM ME? I'M A PAYING CUSTOMER?