ZM
Zandile M
1 reviews | Active since Apr 2019
29 Jan 2026, 10:56
Rain cancellation nightmare
I had been trying to cancel my subscription for over a month, from them charging me after I had already cancelled to them not wanting to confirm my cancellation, I have reached out to them on all platforms and they always say they are escalating the issue yet it’s still not resolved. I feel like I’m being held hostage, this is whole process is making me regret ever signing up for the service.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
29 Jan 2026, 13:33Hi Zandile
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply29 Jan 2026, 13:33
Official
Hi Zandile
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
ZM
Zandile M's updateReviewer Update
29 Jan 2026, 16:26I have sent you the account details privately, below is a summary of what happened.
I first cancelled around the 19th of December, you guys debited my account in December and then again January(after the cancellation), I reached out to your agents about the double debit and you they referred this for investigation( still waiting for an outcome here), I have since reached to your agents on WhatsApp, Twitter and your app, to confirm cancellation, but every time I’m told it’s being escalated, yet there’s never any feedback, now I’m told that the account is the account is still active. And the next cycle is in Feb! How when I stopped using your service in December.
Seems like you want to keep getting money from me cause why is it so hard to cancel.
Please resolve this matter as it has taken a lot of energy from me and is becoming annoying.
I’m feeling ****med at this point by you.
I first cancelled around the 19th of December, you guys debited my account in December and then again January(after the cancellation), I reached out to your agents about the double debit and you they referred this for investigation( still waiting for an outcome here), I have since reached to your agents on WhatsApp, Twitter and your app, to confirm cancellation, but every time I’m told it’s being escalated, yet there’s never any feedback, now I’m told that the account is the account is still active. And the next cycle is in Feb! How when I stopped using your service in December.
Seems like you want to keep getting money from me cause why is it so hard to cancel.
Please resolve this matter as it has taken a lot of energy from me and is becoming annoying.
I’m feeling ****med at this point by you.
ZM
Zandile M's update29 Jan 2026, 16:26
Reviewer Update
I have sent you the account details privately, below is a summary of what happened.
I first cancelled around the 19th of December, you guys debited my account in December and then again January(after the cancellation), I reached out to your agents about the double debit and you they referred this for investigation( still waiting for an outcome here), I have since reached to your agents on WhatsApp, Twitter and your app, to confirm cancellation, but every time I’m told it’s being escalated, yet there’s never any feedback, now I’m told that the account is the account is still active. And the next cycle is in Feb! How when I stopped using your service in December.
Seems like you want to keep getting money from me cause why is it so hard to cancel.
Please resolve this matter as it has taken a lot of energy from me and is becoming annoying.
I’m feeling ****med at this point by you.
I first cancelled around the 19th of December, you guys debited my account in December and then again January(after the cancellation), I reached out to your agents about the double debit and you they referred this for investigation( still waiting for an outcome here), I have since reached to your agents on WhatsApp, Twitter and your app, to confirm cancellation, but every time I’m told it’s being escalated, yet there’s never any feedback, now I’m told that the account is the account is still active. And the next cycle is in Feb! How when I stopped using your service in December.
Seems like you want to keep getting money from me cause why is it so hard to cancel.
Please resolve this matter as it has taken a lot of energy from me and is becoming annoying.
I’m feeling ****med at this point by you.