Rain: Cancellation Nightmare

I've been a client of Rain for some years now. Using their 4G offering at first, I then upgraded to their 5G offering. In all the years of using that service I must have had maybe 2 or 3 services interruptions at most. It was a great experience to say the least. Now that I have decided to move on to fibre (for higher speeds and better latency), the wheels have come off the bus. Rain has tried their utmost to obfuscate the cancellation process. In fact I can find no trace of any instructions on their website as to how to cancel a subscription. They have failed to honor several calls logged on their system, requesting cancellation of the service and continue to deduct funds from my account. Calls to their outsourced, catastrophic and uncaring, Indian call centre are met with false promises and zero feedback or action. To say Rain has soured the experience would be an understatement. If this is the way the company treats clients who have been with them for years then it is a poor reflection on them and their operations. I am dissapointed and angry and despite the years of great service, I would never again recommend Rain to anyone.