JB
Jasper B

1 reviews | Active since Jan 2021

19 Feb 2021, 18:52

Rain cancellation left my high and dry

Requested cancellation for the end of the month Was ignored Had to log multiple tickets

They cancelled my simcard on Friday afternoon at 4pm

We got your request to cancel 5G SIM. This will be effective at the end of the month and your final bill will be processed on 2021-02-19T16:08:25. Hope to see you soon. Thanks, rain. Suppose to be effective at the end of the month but my sim was cancelled immediately

Phoned and was informed that they can not reverse it Now I’m stuck without Internet until month end when new provider starts

0
Replies (1)
Rain
Rain's reply20 Feb 2021, 07:26
Official
Good morning Jasper.

We apologize for the inconvenience caused.

Regards 
Mosa