Rain cancellation is a ****

I cancelled my rain Nov 2025. I was told that collection will be scheduled. No collection was scheduled from Rain's side. According to Rain no cancellation has been logged, except for the new cancellation request that the created AGAIN today. Rain has debited my account for the past 3 months. Every time I log a query I get the message that someone from customer support will contact me to assist. There is no assistance from RAIN whatsoever. Rain keeps on collecting money even though one has cancelled and never used their sim card or router. This is totally unacceptable. Rain has taken 3 months (R589 p.m) from my account and I just do not get any assistance in getting my account cancelled/closed. they ask you to log into your account and select the cancellation option. THE IS NO SUCH OPTION on the account. one cancels through contacting their so called support team, who tells you they logged the cancellation and collection of the router and nothing happens. One log in on your account and log the cancellation on Rain go and nothing happens. The only thing RAIN is good for is taking monies from your account and never assist you in getting your monies back. This is not a one time issue on Rain's side.