Rain Cancellation and Refund Follow-Up

I hope this email finds you well.

I am writing to formally escalate my ongoing cancellation and refund matter with Rain, as I have been attempting to resolve this issue through all available channels without success.

Each time I followed up via the Rain WhatsApp channel regarding my cancellation and refund queries, I was unfortunately not provided with a reference number. Only today was I finally given a reference number: ***6.

I would like Rain to formally investigate the WhatsApp support line and provide feedback on why it was necessary for me to continuously follow up without receiving clear assistance. I also submitted my official cancellation letter via the WhatsApp channel to ensure that the line would be properly cancelled, yet I still did not receive confirmation or clear communication regarding the progress of my request.

In addition, I have been in email communication with Daniel Rungwe. However, since my device was collected on 11-02-2026, I have received no feedback regarding the status of my refund, nor any further communication from him.

This lack of response is extremely disappointing, especially considering that I have made every effort to follow the correct processes and use all available avenues to have this matter resolved.

I kindly request urgent feedback on:

Confirmation of my cancellation

The status of my refund

A clear timeline for when the refund will be processed

Feedback regarding the investigation into the WhatsApp support process

Your prompt assistance in resolving this matter will be greatly appreciated.