Rain cancellation!!!!

At first everything went well but then suddenly i started to struggle with signal. I phoned them and they said that i should move the router but the signal is still constantly lost or it says connected without internet. A week ago i decided to do a cancellation to get Fiber instead because of the bad signal and the ridiculous prices, but i still haven't got any feedback from anyone and i tried phoning but no one is answering. I did 7 cancellation requests following all the steps as shown on the rain go website and i am still waiting. You need to give them 30 day notice to do a cancellation but no one is getting back. I did the 1st cancellation the 24th of February and today its the 3rd of March.