CT
Chan T
1 reviews | Active since Jul 2013
21 Aug 2022, 15:05
Rain cancellation
On 21 July we contacted Rain to give notice that from 1 August we would not be using their services as we constantly battled with reception. The call centre agent advised that Rain would be in touch within the next 48 hours to collect their machine and we were paying in arrears therefore if we did not use Rain in August we wouldn't be billed at the end of August. This call has been logged on Rain's system. However, we still have the machine and we are being told we will be billed at the end of August - for what? Our invoice statement shows nil usage? Rain, please come fetch this machine and confirm we will not be billed end August.
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Replies (9)0
Replies (9)
Rain's replyOfficial
21 Aug 2022, 15:56Hi Chan.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply21 Aug 2022, 15:56
Official
Hi Chan.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
CT
Chan T's updateReviewer Update
21 Aug 2022, 17:00We cancelled 21 July. We paid for the July usage on the 1st of August. We never used the service at all in August as we believed it was cancelled. Are you then suggesting we have to pay for the full month of August when we did not use the device and we advised that we were cancelling? As far as we were told we did not have to give a month's notice, which it seems is what you are implying.
CT
Chan T's update21 Aug 2022, 17:00
Reviewer Update
We cancelled 21 July. We paid for the July usage on the 1st of August. We never used the service at all in August as we believed it was cancelled. Are you then suggesting we have to pay for the full month of August when we did not use the device and we advised that we were cancelling? As far as we were told we did not have to give a month's notice, which it seems is what you are implying.
CT
Chan T's updateReviewer Update
21 Aug 2022, 17:01We have also had four different interactions with your call centre, and each time we get the same response you have just given, i.e. "we have escalated".
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Chan T's update21 Aug 2022, 17:01
Reviewer Update
We have also had four different interactions with your call centre, and each time we get the same response you have just given, i.e. "we have escalated".
CT
Chan T's updateReviewer Update
30 Sept 2022, 16:14Please note:
1. We have been charged again for services after giving notice of cancellation and Rain confirming that our services were cancelled.
2. We still have your router that you keep promising to collect.
Called the call centre and again, same response, we have escalated the matter.
1. We have been charged again for services after giving notice of cancellation and Rain confirming that our services were cancelled.
2. We still have your router that you keep promising to collect.
Called the call centre and again, same response, we have escalated the matter.
CT
Chan T's update30 Sept 2022, 16:14
Reviewer Update
Please note:
1. We have been charged again for services after giving notice of cancellation and Rain confirming that our services were cancelled.
2. We still have your router that you keep promising to collect.
Called the call centre and again, same response, we have escalated the matter.
1. We have been charged again for services after giving notice of cancellation and Rain confirming that our services were cancelled.
2. We still have your router that you keep promising to collect.
Called the call centre and again, same response, we have escalated the matter.
CT
Chan T's updateReviewer Update
30 Sept 2022, 17:09We were provided with a credit for 'no service' due to us not receiving signal for almost half a month. We cancelled in July, August should have been last payment. You will also note there was no usage in August.
CT
Chan T's update30 Sept 2022, 17:09
Reviewer Update
We were provided with a credit for 'no service' due to us not receiving signal for almost half a month. We cancelled in July, August should have been last payment. You will also note there was no usage in August.
CT
Chan T's updateReviewer Update
30 Sept 2022, 17:51It has not been collected. And then why bill us when you there is a refund due?
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Chan T's update30 Sept 2022, 17:51
Reviewer Update
It has not been collected. And then why bill us when you there is a refund due?
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Chan T's updateReviewer Update
30 Sept 2022, 17:51We hear this all the time ... escalated. When will it be sorted!
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Chan T's update30 Sept 2022, 17:51
Reviewer Update
We hear this all the time ... escalated. When will it be sorted!
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Chan T's updateReviewer Update
30 Sept 2022, 19:27What is the expected turnaround time for collection. The device collection was logged in July already.
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Chan T's update30 Sept 2022, 19:27
Reviewer Update
What is the expected turnaround time for collection. The device collection was logged in July already.
CT
Chan T's updateReviewer Update
30 Sept 2022, 19:42What! Have you read the thread. We cancelled this in July. What technician, what usage. We haven't used it since July. You guys are really a joke now.
CT
Chan T's update30 Sept 2022, 19:42
Reviewer Update
What! Have you read the thread. We cancelled this in July. What technician, what usage. We haven't used it since July. You guys are really a joke now.