SD
Sbusiso D

1 reviews | Active since Apr 2022

18 May 2025, 21:50

Rain Cancellation

Cancelled my subscription last month! Whenever I make a follow-up, I'm given a new reference number. I need Rain to collect their router and reimburse my money into my account. Why hold us hostage if we no longer need your services? What's more annoying than being told, "A billing representative will be in touch"? It's been 3000 years later!!!

0
Replies (4)
Rain
Rain's reply19 May 2025, 06:29
Official
Hi Sbusiso,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.

Thank you.
rain.
SD
Sbusiso D's update29 May 2025, 15:19
Reviewer Update
I still haven't had feedback about my refund. Device booked for collection tomorrow
SD
Sbusiso D's update29 May 2025, 15:27
Reviewer Update
I need an email to forward my last invoice showing my payment on (06/04/2025, reference number CFGmf5ZtG0v91) after cancellation, and it does show R 406.25 on credit. Paid April 25th, 2025.
SD
Sbusiso D's update30 May 2025, 06:31
Reviewer Update
You are a ****!