Rain - Cancelation Issues

I have never in my life experienced such horrible service. I called in May to cancel my subscription, the advisor explained due to the time of the month they need to still debit one more month , as you pay after the month is over. I understood and agreed. I asked her three times if that will be the last debit. And she agreed three times, she explained that someone from the courier company will be in contact with me to confirm the pick up address for the router. I gave her the address on that day as well, and I’ve been driving with the router in my car since then. In June they debit money like the advisor informed me they will. And too my surprise they debited again on the 1st of August. (For July where I didn’t use the service) I’ve been calling the department since then. My call has been placed on hold for over 20mins and then dropped more than once. I’ve requested to speak to a manager where I was told he is busy and will be contact with me. (This Never happend) I’ve asked to lay a formal complaint where I was told they don’t have a complaints process. I’ve been told the cancellation is actioned and the billing department will be in contact, where I call back a few days later just to hear another advisor telling me that there is no cancellation lodged. I’ve requested all my interactions and call recordings with no success. Today I was on the phone again. With another advisor telling me that there is a note on my profile that said that the billing department didn’t get hold of me so my cancellation never got processed. I have received NO CALLS from them, and NO EMAILS to confirm any sort of cancellation I asked the advisor to transfer me to the billing department, she said they don’t have a number ?!?! Then I ask her to give me her work email, and she says she doesn’t have one!!

I am so fed up!! I just want to cancel, get confirmation of my cancellation and get my refund!!

I don’t want to reverse my debit payment , and get blacklisted Imagine the nightmare then trying to get hold of Rain

This is ridiculous!!!

I don’t know how these advisors are managed? How can three different advisors on one day drop my call after putting me on hold , Are they trying to look “productive” to their managers? How is it that a company doesn’t have a complaints process in place ? How can a company not have a number for the billing department?

And how can a consumer struggle this much in getting their money back

This is beyond bad!!

I will never in my life suggest Rain to anyone !!

Worse experience ever!!