Rain cancelation

I really have no choice to write this review about rain I never had any issues with them up until now I was involved in a car accident a few months ago and since than I haven't be working so I'm not able to afford the rain wifi package just before the day of my next debit order I put in a cancelation request as stated I cannot afford it due to not being able to work they have been debiting my account for the subscription which I'm not using as it has been cut of since the day I missed the first payment they are now refusing to collect the router until I make payment and have debited my account again which has no funds so now I'm in a minus as well for insufficient funds I've explained everything to a customer service agent and sent multiple emails to them without any response I was told that someone from a different department would contact me and I'm still waiting for that to happen how do they expect me to settle the amount when I'm not earning an income and not even using they're services how can I still be charged for this?