NC
Nomfanelo C

1 reviews | Active since Jul 2024

28 Jul 2024, 01:46

RAIN

To say RAIN is a **** is an understatement. Before taking a subscription with RAIN, an agent who was assisting me confirmed that it is NOT a contract. Taking their subscription has been hell! Last year June I called RAIN to ask them to cancel my subscriptions because their network was very bad and they eventually made arrangements to collect their router in October. Well I thought I was good because if you don’t pay, then you’ll be disconnected. This year I’m being harassed by Nudept, I told a Nudept agent the whole story about how I cancelled my subscription in June. I was never on a contract with RAIN, I never signed anything with RAIN!

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Replies (5)
Rain
Rain's reply28 Jul 2024, 06:15
Official
Hi Nomfanelo C

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
NC
Nomfanelo C's update28 Jul 2024, 11:33
Reviewer Update
You can call now
NC
Nomfanelo C's update28 Jul 2024, 18:09
Reviewer Update
Please re-read my main post, when I called an asked for cancellation I talked to one of you agents who did that for me on my behalf, after that she told me I was good to go. I never received I don't have a screenshot asking for cancellation because it was a phone call but perhaps you can retrieve phone calls records from last year.
NC
Nomfanelo C's update28 Jul 2024, 20:06
Reviewer Update
That’s exactly what I’m complaining about. Paying for services that I never used! But whatever, I’ll make arrangements to pay and after that please delete everything that has my name on your side. I don’t ever want to use your services ever again.
NC
Nomfanelo C's update30 Jul 2024, 14:49
Reviewer Update
Thank you, I will be waiting for the call