BO
Brian O
1 reviews | Active since Jun 2018
05 Feb 2021, 10:40
Rain
Finally, after experiencing absolutely pathetic service, I have given up and cancelled my subscription with Rain. Since December 2020, my signal has been pathetic! The speed was so slow, it took 15 minutes Tues just to log in to do internet banking! A speed test which also took almost 5 minutes showed a speed of 0,035mbps. I was trying to use the service in Bland Strèt in Mossel Bay Complaints to the service centre don't help. They say they will escalate the problem and give feedback. A week later, no feedback and still no improvement. And they still have the audacity to deduct money for this level of service!
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Replies (1)Rain's replyOfficial
05 Feb 2021, 11:53Good morning Brain.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?
Stay safe.
Regards
Mosa
Rain's reply05 Feb 2021, 11:53
Official
Good morning Brain.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?
Stay safe.
Regards
Mosa
