CM
Cameron M
1 reviews | Active since Jan 2023
18 Jan 2023, 19:20
RAIN but never any internet connection
Pathetic service from rain, no connection on a daily basis going on 2 weeks, multiple tickets sent, multiple calls unanswered. Full of excuses about towers being down but never and resolution. If your connection cannot be stable why call yourself and internet provider. Im done calling your call centre with no answers and your mails with no valid substance to resolve your endless issues.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
18 Jan 2023, 19:34Hi Cameron.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply18 Jan 2023, 19:34
Official
Hi Cameron.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
CM
Cameron M's updateReviewer Update
18 Jan 2023, 19:37ASAP means immediately the only thing you have done immediately is respond to my mail about cancelling. I expect what I pay for that's what I expected.
Will I be refunded for the days you failed to provide a service that I am paying for?? I'm done hearing excuses everyday finding out why I don't have any connection.
Will I be refunded for the days you failed to provide a service that I am paying for?? I'm done hearing excuses everyday finding out why I don't have any connection.
CM
Cameron M's update18 Jan 2023, 19:37
Reviewer Update
ASAP means immediately the only thing you have done immediately is respond to my mail about cancelling. I expect what I pay for that's what I expected.
Will I be refunded for the days you failed to provide a service that I am paying for?? I'm done hearing excuses everyday finding out why I don't have any connection.
Will I be refunded for the days you failed to provide a service that I am paying for?? I'm done hearing excuses everyday finding out why I don't have any connection.
CM
Cameron M's updateReviewer Update
29 Jan 2023, 20:24yet another day with connection issues, if the tower I am connected to has power issues then switch me over to a tower that has connection. how are all 5 towers around me having the same issue??? I am still waiting to be credited for last month for your terrible service as usual. We are paying for a service, issues and faults should only be temporary not permanent if you cannot up keep your infrastructure that is making you money then what is the point of *****ing people's hard earned money - because this is the reality. You bull**** me about switching over to 4G if the 5G fails, then you are clearly in breach of your contract as I flippen signed up for a "5G" packed and nothing else.
CM
Cameron M's update29 Jan 2023, 20:24
Reviewer Update
yet another day with connection issues, if the tower I am connected to has power issues then switch me over to a tower that has connection. how are all 5 towers around me having the same issue??? I am still waiting to be credited for last month for your terrible service as usual. We are paying for a service, issues and faults should only be temporary not permanent if you cannot up keep your infrastructure that is making you money then what is the point of *****ing people's hard earned money - because this is the reality. You bull**** me about switching over to 4G if the 5G fails, then you are clearly in breach of your contract as I flippen signed up for a "5G" packed and nothing else.
CM
Cameron M's updateReviewer Update
29 Jan 2023, 20:28This is the bull**** from rain people!!
That was on the 18th of Jan and still no credit up till today the 29th of Jan, yet the debit will be smack bang on time isn't that so....
Rain Internet Service Provider's reply:
18 Jan 2023, 19:48
Our technicians are working on restoring the site as soon as possible.
We will pass a credit for the days in which you were unable to connect to the network.
That was on the 18th of Jan and still no credit up till today the 29th of Jan, yet the debit will be smack bang on time isn't that so....
Rain Internet Service Provider's reply:
18 Jan 2023, 19:48
Our technicians are working on restoring the site as soon as possible.
We will pass a credit for the days in which you were unable to connect to the network.
CM
Cameron M's update29 Jan 2023, 20:28
Reviewer Update
This is the bull**** from rain people!!
That was on the 18th of Jan and still no credit up till today the 29th of Jan, yet the debit will be smack bang on time isn't that so....
Rain Internet Service Provider's reply:
18 Jan 2023, 19:48
Our technicians are working on restoring the site as soon as possible.
We will pass a credit for the days in which you were unable to connect to the network.
That was on the 18th of Jan and still no credit up till today the 29th of Jan, yet the debit will be smack bang on time isn't that so....
Rain Internet Service Provider's reply:
18 Jan 2023, 19:48
Our technicians are working on restoring the site as soon as possible.
We will pass a credit for the days in which you were unable to connect to the network.
CM
Cameron M's updateReviewer Update
01 Feb 2023, 18:53Yes another day of failed connection, rain the non internet provider, sort out your issues out immediately!!! This is the 5th time I've tried calling and no answer at all. Am I ever going to have any connection??
CM
Cameron M's update01 Feb 2023, 18:53
Reviewer Update
Yes another day of failed connection, rain the non internet provider, sort out your issues out immediately!!! This is the 5th time I've tried calling and no answer at all. Am I ever going to have any connection??