Rain - Bunch of ******

On the 5th of this month these guys were supposed to debit R575 from my account but instead took 03 x R575, in fact the 4th transaction was declined due to insufficient funds so I'm sure they would have wiped my account out otherwise. The sad part is the lack of communication with their support or "billing team" that they won't even allow you to talk to. As I am writing this review my money has not been refunded, a call was logged, I got a reference number and I was told that I will be contacted soon, when I called them to follow up they wouldn't let me talk to the billing team but was told that the team would be informed of my call. I fid it absolutely unbelievable that a business can ********ly take money out of their customer's bank account then carry on without any sense of urgency whilst the customer is in financial distress, I was not aware how they are such a bunch of ******