DH
Dylan H
1 reviews | Active since Dec 2023
05 Dec 2023, 08:36
Rain- bunch of *******!
I cancelled my subscription at the end of Oct 23 but missed the deadline so was pushed off until the Nov 23 meaning that I paid for an extra month without using the router. Despite confirmation that my service was cancelled, on 1 Dec 23 and every day up until this morning Rain has attempted to debit me again! Even to the point where they halved the debit amount and attempted it in 2 debits to bypass a stop order! I have sent numerous emails and requests for call back and still haven’t had any communication. The website and app don’t actually have any way of communicating either, with a landline which is never answered being the only way to communicative with a supposed ICT company!
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Replies (5)0
Replies (5)
Rain's replyOfficial
05 Dec 2023, 13:06Hi Dylan Herwill,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply05 Dec 2023, 13:06
Official
Hi Dylan Herwill,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
DH
Dylan H's updateReviewer Update
06 Dec 2023, 08:17That is an absolute lie because the service it prepaid!!! I cancelled before 1 Nov but you said it was too late so still charged me on 1 Nov i.e.: being prepaid it meant I still had access for Nov, and additionally your app confirmed the same! You still phoned me three times after I requested the cancellation to try and upsell me despite me telling you that we were moving! The message I received back from you on the 1st Nov was "As per our conversation, we will be processing the cancellation of your 5G subscription which will be effective on the last day of the month...", i.e.: I WILL NOT BE PAYING ANYTHING ADDITIONAL!!!!!!
DH
Dylan H's update06 Dec 2023, 08:17
Reviewer Update
That is an absolute lie because the service it prepaid!!! I cancelled before 1 Nov but you said it was too late so still charged me on 1 Nov i.e.: being prepaid it meant I still had access for Nov, and additionally your app confirmed the same! You still phoned me three times after I requested the cancellation to try and upsell me despite me telling you that we were moving! The message I received back from you on the 1st Nov was "As per our conversation, we will be processing the cancellation of your 5G subscription which will be effective on the last day of the month...", i.e.: I WILL NOT BE PAYING ANYTHING ADDITIONAL!!!!!!
DH
Dylan H's updateReviewer Update
06 Dec 2023, 08:20On top of that, my profile is still showing that my next payment date is on 1 January 2024 which means it hasn't been cancelled! Looking at the over 19000 one star reviews on here it looks like this is modus operandi and all you are doing is trying to fleece customers! Rather concentrate on trying to improve your service than trying to ***** peoples money! *******!
DH
Dylan H's update06 Dec 2023, 08:20
Reviewer Update
On top of that, my profile is still showing that my next payment date is on 1 January 2024 which means it hasn't been cancelled! Looking at the over 19000 one star reviews on here it looks like this is modus operandi and all you are doing is trying to fleece customers! Rather concentrate on trying to improve your service than trying to ***** peoples money! *******!
DH
Dylan H's updateReviewer Update
06 Dec 2023, 11:50I don't receive invoices from you so how would I refer to it??? And the website doesn't have any place to find one or request one! It's a simple thing here... it's a month-to-month contract which I cancelled a month in advance! How can it continue???? Additionally, why do you respond or communicate here but not to your emails or phone calls? The amount will be forced through again in the morning which I will pay but I want confirmation in writing (you have my email address) that this is cancelled once and for all and you will not ****** any further money! The router has not been used since 17 Nov so do not attempt to debit me again like you have done with these people:
https://www.facebook.com/groups/***/
Note Thotloetso Mabe who complained about the exact same thing where he cancelled but you still tried to debit and clamin for 7 months worth of debits! I have seen that you have become wise to the fact that a persons only way out is to change their banking details too!
https://www.facebook.com/groups/***/
Note Thotloetso Mabe who complained about the exact same thing where he cancelled but you still tried to debit and clamin for 7 months worth of debits! I have seen that you have become wise to the fact that a persons only way out is to change their banking details too!
DH
Dylan H's update06 Dec 2023, 11:50
Reviewer Update
I don't receive invoices from you so how would I refer to it??? And the website doesn't have any place to find one or request one! It's a simple thing here... it's a month-to-month contract which I cancelled a month in advance! How can it continue???? Additionally, why do you respond or communicate here but not to your emails or phone calls? The amount will be forced through again in the morning which I will pay but I want confirmation in writing (you have my email address) that this is cancelled once and for all and you will not ****** any further money! The router has not been used since 17 Nov so do not attempt to debit me again like you have done with these people:
https://www.facebook.com/groups/***/
Note Thotloetso Mabe who complained about the exact same thing where he cancelled but you still tried to debit and clamin for 7 months worth of debits! I have seen that you have become wise to the fact that a persons only way out is to change their banking details too!
https://www.facebook.com/groups/***/
Note Thotloetso Mabe who complained about the exact same thing where he cancelled but you still tried to debit and clamin for 7 months worth of debits! I have seen that you have become wise to the fact that a persons only way out is to change their banking details too!
DH
Dylan H's updateReviewer Update
07 Dec 2023, 07:28So you do admit that you were wrong???? How can I now only be cancelled effectively on 2023-11-30 when I cancelled before 2023-11-01! What a joke! And I don't accept your message here on a 3rd Party Platform saying "There will be no more invoices generated and payments required once this invoice has been settled" because my profile still states that my next invoice is 1 January 2024. I want something in writing on an official Rain platform thanks!
DH
Dylan H's update07 Dec 2023, 07:28
Reviewer Update
So you do admit that you were wrong???? How can I now only be cancelled effectively on 2023-11-30 when I cancelled before 2023-11-01! What a joke! And I don't accept your message here on a 3rd Party Platform saying "There will be no more invoices generated and payments required once this invoice has been settled" because my profile still states that my next invoice is 1 January 2024. I want something in writing on an official Rain platform thanks!