Rain bitter disappointment 😞

I paid my subscription on Tuesday last week 25 Feb 2025 .When I got home later that day my service was disconnected. I called rain they said I need to pay , I sent them my proof of payment 2 days later I was still without wifi .Eventually Friday I was reconnected again.On Sunday I received a message to pay my accountant even though i have already paid .Monday I received another reminder to pay , again I emailed my proof of payment. This morning ( 04 March 2025 ) I've been disconnected once more .I've called my bank and they have reassured me that, it was an immediate payment .Once again I called rain today they say I owe them more than R1000 which is impossible because I pay R569 monthly , my account is up to date and I have never defaulted. Yesterday I sent them proof of payment for the past 6 months .This is really frustrating because I used the link I use each month to pay the same way I always do and I've even sent them proof and I'm being penalized because their systems are failing them ! The worst thing about Rain is that they are faceless .You can't walk into a building and talk to someone and resolve your issue in person it's always a different person on the other end of the line and no one ever follows up on your query .Whenever they have a techinical issue and you are without wifi , they will never credit your account for the days you went without wiifi , however you are expected to be accomodating , but they are quick to disconnect even when they are at fault .Rain is not worth the headache , honestly. I'm considering changing to Telkom or MTN asap .I'm done with this ridiculousness. I'm bitterly disappointed.