NC
Nontobeko C
1 reviews | Active since Sept 2020
03 Sept 2020, 11:13
Rain billing us incorrectly.
I have contacted rain regarding the bill I received both in July and in August. I have been overcharged in both invoices and I have raised these claims with their support which had not come back to me. I have now resorted to coming to thid platform to receive their attention.
I will nto pay the bill August because it is charging me for two sim cards when I have one activated sim. Please refund my money from July and rectify the August invoice. You can contact me on ***
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
03 Sept 2020, 12:41Hi Nontobeko C
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply03 Sept 2020, 12:41
Official
Hi Nontobeko C
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
NC
Nontobeko C's updateReviewer Update
03 Sept 2020, 12:47Good day Youline,
That to me is unacceptable because it is a standard response that seems to default for all our queries and complaints. I have reported this matter in July already and tholis response defaulted automatically. My account is still reflecting the incorrect amount and no agent of yours has been in contact with me.
You need to call me to sort this out immediately.
That to me is unacceptable because it is a standard response that seems to default for all our queries and complaints. I have reported this matter in July already and tholis response defaulted automatically. My account is still reflecting the incorrect amount and no agent of yours has been in contact with me.
You need to call me to sort this out immediately.
NC
Nontobeko C's update03 Sept 2020, 12:47
Reviewer Update
Good day Youline,
That to me is unacceptable because it is a standard response that seems to default for all our queries and complaints. I have reported this matter in July already and tholis response defaulted automatically. My account is still reflecting the incorrect amount and no agent of yours has been in contact with me.
You need to call me to sort this out immediately.
That to me is unacceptable because it is a standard response that seems to default for all our queries and complaints. I have reported this matter in July already and tholis response defaulted automatically. My account is still reflecting the incorrect amount and no agent of yours has been in contact with me.
You need to call me to sort this out immediately.