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Ntokozo N
1 reviews | Active since Nov 2014
11 Nov 2023, 20:00
Rain billing problem
Rain has a billing problems, i paid for the rain service on 1 November 2023 and i was connected for only that day, on 02 November 2023 i have received the sms telling me that the rain will be disconnected because i did not pay, R739 is a lot of money for paying for service of which it is not offered to you,
Call center agent are are not doing anything when u ask them for help you. i sent the the proof of payment and my bank statement as the proof that i did pay, even today i do not have internet connection, Rain service is poor
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
12 Nov 2023, 08:31Hi Ntokozo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Best regards,
Rain's reply12 Nov 2023, 08:31
Official
Hi Ntokozo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Best regards,
Rain's replyOfficial
12 Nov 2023, 08:44Hi Ntokozo
Kindly be advised that the provided proof of payment does not provide the relevant information required, please send proof of payment in the form of a bank statement to the provided email so we may assist you further.
Kindly be advised that the provided proof of payment does not provide the relevant information required, please send proof of payment in the form of a bank statement to the provided email so we may assist you further.
Best regards,
Rain's reply12 Nov 2023, 08:44
Official
Hi Ntokozo
Kindly be advised that the provided proof of payment does not provide the relevant information required, please send proof of payment in the form of a bank statement to the provided email so we may assist you further.
Kindly be advised that the provided proof of payment does not provide the relevant information required, please send proof of payment in the form of a bank statement to the provided email so we may assist you further.
Best regards,