Rain Billing Me For Services Last Accessed In 2020

I joined Rain around 2019/2020 and used the service for a few months. I was on the off-peak plan, which worked only during the day and stopped working at 7 PM until the next morning. The plan also allowed users to set data usage limits. Before I stopped using the service, I had set my usage to zero.

Since around 2020/2021, I have not used the account or connected the SIM card at all. However, on 01/06/2025, I started receiving WhatsApp messages and emails informing me that my account is in arrears. When I checked, I discovered that Rain has been billing me for services I have not used. They even attempted to debit my bank account, which had no funds, resulting in a negative balance.

To make things worse, there are no proper customer service contact details—only an unhelpful AI chatbot. This is unacceptable. Customers deserve transparency and accessible support for issues like this.