Rain billing me for service they never rendered and refusing to cancel

Item: Rain
Rating: 1
Author: Thandi M

I took the 101 router and we tried to connect it, called them numerous times, they tried it didn’t work. So they disconnected the device within 3 days after delivery. I called them to come and collect the device, they never did. Now they are billing me, apparently I owe them R1200 for something that never worked. They promised to cancel and reverse but it’s not happening. How can they try to debit my account on something that never worked.

Helpful (0)

Replies (2)

Rain's replyOfficial

09 Dec 2025, 10:46

Hi Thandi

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply09 Dec 2025, 10:46

Official

Hi Thandi

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Thandi M's updateReviewer Update

09 Dec 2025, 10:53

I will only believe it when I see it, unfortunately I can no longer trust you, please just reverse the error of your billing and fetch your devise

Thandi M's update09 Dec 2025, 10:53

Reviewer Update

I will only believe it when I see it, unfortunately I can no longer trust you, please just reverse the error of your billing and fetch your devise