Rain billing issues

I have been having billing issues with rain since last year August. A consultant named Nomthandazo phoned me in November informing me that my rain account has been in arrears with a balance of R1500. After explaining to her that I have not been using the services since July and there was no option to cancel at the time, I avoided any hassles and paid these arrears. I then asked her to suspend my services until I would be in need of them, that being beginning of Feb 2024. She acknowledged with an email saying that my account would be escalated and my services be suspended. None of that happen. There are numerous attempts per day of them trying to charge my card for services tht I have not been using. I have sent countless emails and there has been no response since November. I am unable to cancel the services and make use of a better one because my account is still showing a balance that I need to pay. I really feel lke Rain is busy with commission making schemes trying to get money. I have all communications and looking forward to the one who will be dealing with this review. Or will it be thrown in the the trash like the countless other emails that I have sent. Utterly disappointed and even if it is resolved, i would not want to continue.