Rain billing issues

Rain debited my account on the 1st of February 2025 then on the 15th of February they sent me SMS saying that the account is outstanding. long story short i gave them a call then they told me that the money was reversed on the 13th and i must check with my bank, when i check with my back there is no money that has bounced nor been reversed on the statement. The services has been cut but they can see on the bank statement that there is no money that has been reversed, and they seem little bit not interested to me as a customer....i am regretting since the bank also told me that there were so many complaints similar to this one.