Rain Billing Issued

Currently having an issue with Rain billing in the fact that service was suspended twice. The payment went off as usual on the 16th. On our banking statement it was reflected as successful. A day later service was suspended due to non payment. After phoning the helpdesk we were advised to email proof of payment. Had issues with the phone used for internet banking but sent screen dumps and statement to the designated email address. The service was restored. Today service again was suspended with us being redirected to a payment screen. Got proof of payment from the bank and sent it again to the email address provided. Helpdesk said they referred it to the billing department. Service is still suspended leaving us with no coverage for the weekend ahead......