Rain billing issue

Item: Rain
Rating: 1
Author: Sakhile L

I cancelled my rain sim card 😤 and yet I was debited and my sim card was deactivated, I called to ask why I was debited and call center couldn't do anything, could someone in billing contact me and get my refund

Helpful (0)

Replies (4)

Rain's replyOfficial

01 Dec 2022, 09:03

Hi Sakhile .

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.

Best regards,

Rain's reply01 Dec 2022, 09:03

Official

Hi Sakhile .

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.

Best regards,

Rain's replyOfficial

01 Dec 2022, 09:05

Please note that the debit was for November's invoice/services. Your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month and are due in the next month on your set payment date

Best regards,

Rain's reply01 Dec 2022, 09:05

Official

Best regards,

Sakhile L's updateReviewer Update

04 Dec 2022, 00:20

Thank you for the quick response ok I get it, could you make sure that I won't be debuted end of December please

Sakhile L's update04 Dec 2022, 00:20

Reviewer Update

Thank you for the quick response ok I get it, could you make sure that I won't be debuted end of December please

Rain's replyOfficial

04 Dec 2022, 09:02

You are welcome

Best regards,

Rain's reply04 Dec 2022, 09:02

Official

You are welcome

Best regards,