OS
Ofentse S
1 reviews | Active since Jun 2016
31 Dec 2022, 13:05
Rain billing is a ****
I am having endless billing issues with this service provider. I have phoned numerous times and logged the complaints with their support on the app. All I get is reference numbers and no feedback or action. I want my money!!! My month to month payment is scheduled for the 1st of each month however in September 2023 my service was suspended on the 27th which forced me to go to the app and make a payment to reconnect. To my surprise I was also debited a full R479 on 1st October which was 3 days later. Still no refund to date. Yet again on the 1st of December this month I was debited an amount of R481 and on the 23rd December 2022 I was debited an amount of R985. I now have 5 reference number and an escalation to the billing department by by a consultant at Rain, Tushan. Still no feedback or refund. This morning Rain attempted to debit an amount of R499 from my bank account which I suspected and hadd to move funds an incur unnecessary costs. I want all my Money back. I forwarded my bank statements as requested on your email and nothing has happened. May someone please also advice on a better and trustworthy service provider.
Helpful (0)
Replies (17)0
Replies (17)
Rain's replyOfficial
31 Dec 2022, 13:29Hi Ofentse
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply31 Dec 2022, 13:29
Official
Hi Ofentse
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
OS
Ofentse S's updateReviewer Update
31 Dec 2022, 17:24I think you are confused. I have not used Rain since November 2011 after I reported a break in at Mt house and my Wifi Router was ******. I tried applying for a replacement sim card but was informed that I could not get one without an I.D Book after providing the case number and explaining that my handbags had been ****** aswell unfortunately and my I D documents was inside. I then app**** for a new sim using my Son's details as he has an I.D book. As he is a varsity student the payment goes off my bank account. I have provided his I.D number on the query and his contact. I definitely do not owe you. Please get your system in order I want my money.
OS
Ofentse S's update31 Dec 2022, 17:24
Reviewer Update
I think you are confused. I have not used Rain since November 2011 after I reported a break in at Mt house and my Wifi Router was ******. I tried applying for a replacement sim card but was informed that I could not get one without an I.D Book after providing the case number and explaining that my handbags had been ****** aswell unfortunately and my I D documents was inside. I then app**** for a new sim using my Son's details as he has an I.D book. As he is a varsity student the payment goes off my bank account. I have provided his I.D number on the query and his contact. I definitely do not owe you. Please get your system in order I want my money.
OS
Ofentse S's updateReviewer Update
31 Dec 2022, 17:31As I am typing this another attempt to debit my bank account just popped up. This is ridiculous. I am incurring more charges. Simply take his I.D number as I provided and check the bank card it is linked to that you have debited since end November 2022.
OS
Ofentse S's update31 Dec 2022, 17:31
Reviewer Update
As I am typing this another attempt to debit my bank account just popped up. This is ridiculous. I am incurring more charges. Simply take his I.D number as I provided and check the bank card it is linked to that you have debited since end November 2022.
OS
Ofentse S's updateReviewer Update
31 Dec 2022, 17:31Sorry since Nov 2021 to date
OS
Ofentse S's update31 Dec 2022, 17:31
Reviewer Update
Sorry since Nov 2021 to date
OS
Ofentse S's updateReviewer Update
31 Dec 2022, 17:46A credit is not acceptable. I want my money back R958 and R499. I did not authorize you to take have extra amounts from my bank account. I will not accept. Please advice when I should expect my full refund. My other debit orders are being compromised and affects my credit rating
OS
Ofentse S's update31 Dec 2022, 17:46
Reviewer Update
A credit is not acceptable. I want my money back R958 and R499. I did not authorize you to take have extra amounts from my bank account. I will not accept. Please advice when I should expect my full refund. My other debit orders are being compromised and affects my credit rating
OS
Ofentse S's updateReviewer Update
31 Dec 2022, 18:27I have logged into my Rain profile and taken screenshots. Last invoice on my profile is November 2021 which was settled. It shows a debit order dated 31 December 2021. We are now in 2022. Re check your facts. I will not accept a credit. I don't understand why you are not going to the right profile of my Son which is the one in questions and busy trying to shy away from the issue of a refund by using a cancelled account after being notified of theft and payment up to date at the time. Please open the correct profile or do we now need to write another review with his profile so you can see your incompetence.
OS
Ofentse S's update31 Dec 2022, 18:27
Reviewer Update
I have logged into my Rain profile and taken screenshots. Last invoice on my profile is November 2021 which was settled. It shows a debit order dated 31 December 2021. We are now in 2022. Re check your facts. I will not accept a credit. I don't understand why you are not going to the right profile of my Son which is the one in questions and busy trying to shy away from the issue of a refund by using a cancelled account after being notified of theft and payment up to date at the time. Please open the correct profile or do we now need to write another review with his profile so you can see your incompetence.
OS
Ofentse S's updateReviewer Update
31 Dec 2022, 18:28How do I attach a statement on hello Peter I'm tired if the incompetence from Rain
OS
Ofentse S's update31 Dec 2022, 18:28
Reviewer Update
How do I attach a statement on hello Peter I'm tired if the incompetence from Rain
OS
Ofentse S's updateReviewer Update
31 Dec 2022, 18:29Perhaps the public can help them in doing their work right because wow I'm tired
OS
Ofentse S's update31 Dec 2022, 18:29
Reviewer Update
Perhaps the public can help them in doing their work right because wow I'm tired
OS
Ofentse S's updateReviewer Update
31 Dec 2022, 18:30What information do you need?
OS
Ofentse S's update31 Dec 2022, 18:30
Reviewer Update
What information do you need?
OS
Ofentse S's updateReviewer Update
31 Dec 2022, 19:03I do not have outstanding invoices. We were always on 4G unlimited only downgraded for a day and asked we get put back on 4G when we realised it did not work with WiFi router. The R499 was debited either way even after requesting the downgrade. So what is R481 for abd 27 Separated R499 was paid via transfer by me as services had been suspended although I had requested debit in the 1st and another R499 taken 01 October.
As for the R958 I have not used that sim since 2021 and have no invoice since it was ****** in Nov 2021. It was up to date on payment. I do not take responsibility at all. You had first said 2022 usage, the Debit reflects 31 December 2021 but deducted this year . Please stop making excuses and pat me back.
As for the R958 I have not used that sim since 2021 and have no invoice since it was ****** in Nov 2021. It was up to date on payment. I do not take responsibility at all. You had first said 2022 usage, the Debit reflects 31 December 2021 but deducted this year . Please stop making excuses and pat me back.
OS
Ofentse S's update31 Dec 2022, 19:03
Reviewer Update
I do not have outstanding invoices. We were always on 4G unlimited only downgraded for a day and asked we get put back on 4G when we realised it did not work with WiFi router. The R499 was debited either way even after requesting the downgrade. So what is R481 for abd 27 Separated R499 was paid via transfer by me as services had been suspended although I had requested debit in the 1st and another R499 taken 01 October.
As for the R958 I have not used that sim since 2021 and have no invoice since it was ****** in Nov 2021. It was up to date on payment. I do not take responsibility at all. You had first said 2022 usage, the Debit reflects 31 December 2021 but deducted this year . Please stop making excuses and pat me back.
As for the R958 I have not used that sim since 2021 and have no invoice since it was ****** in Nov 2021. It was up to date on payment. I do not take responsibility at all. You had first said 2022 usage, the Debit reflects 31 December 2021 but deducted this year . Please stop making excuses and pat me back.
OS
Ofentse S's updateReviewer Update
31 Dec 2022, 19:05Do we need to cancel our month to month contract in order for you to refund me my money due. I'm tired now all day back and forth
OS
Ofentse S's update31 Dec 2022, 19:05
Reviewer Update
Do we need to cancel our month to month contract in order for you to refund me my money due. I'm tired now all day back and forth
OS
Ofentse S's updateReviewer Update
03 Jan 2023, 10:10Another gloomy morning for me and more financial setbacks. Rain has struck again and debited R499 from my bank account. They take consumers money without sorting out their issues. Utterly poor service that is continuously robbing citizens of their hard earned money and compromising their financial health. My funeral policy and vehicle insurance have come back returned due to them *****ing my money even after I was assured that they would not debit my account without fixing my issues yet they have struck again. Clearly this warrants further action and the public knowing what kind of service they give. 1 December R481 debited by Rain, 22 December R958, 3rd Jan 499 debited. A total amount of R1938 when the subscription is R499 monthly. September 27 R499 and 1 October R499. Anyway who knows consumer law please contact me for further assistance. It is time to take the Legal route
OS
Ofentse S's update03 Jan 2023, 10:10
Reviewer Update
Another gloomy morning for me and more financial setbacks. Rain has struck again and debited R499 from my bank account. They take consumers money without sorting out their issues. Utterly poor service that is continuously robbing citizens of their hard earned money and compromising their financial health. My funeral policy and vehicle insurance have come back returned due to them *****ing my money even after I was assured that they would not debit my account without fixing my issues yet they have struck again. Clearly this warrants further action and the public knowing what kind of service they give. 1 December R481 debited by Rain, 22 December R958, 3rd Jan 499 debited. A total amount of R1938 when the subscription is R499 monthly. September 27 R499 and 1 October R499. Anyway who knows consumer law please contact me for further assistance. It is time to take the Legal route
OS
Ofentse S's updateReviewer Update
03 Jan 2023, 10:29You reassured me that you will no longer debit my account and instead credit the amounts that you had already ****** from my account of R958 and R481 as you were unable to process cash refunds a mere 3 days ago on the 31st December and you have already gone against your own promise 3 days later. Please give me all of my money back.
OS
Ofentse S's update03 Jan 2023, 10:29
Reviewer Update
You reassured me that you will no longer debit my account and instead credit the amounts that you had already ****** from my account of R958 and R481 as you were unable to process cash refunds a mere 3 days ago on the 31st December and you have already gone against your own promise 3 days later. Please give me all of my money back.
OS
Ofentse S's updateReviewer Update
03 Jan 2023, 10:41As I do not have an account with Rain since 2021 November on my name. Why did you debit R958 on 23rd December 2022 over a year later. Give me back my money please. All of it . September??? R499 twice via Eft after suspending services then a debit run again 3 days later. I'm tired of narrating one thing. Did you not commit and sat you won't debit my account again and will credit all these other monies into my Son's account?
Now you come tell me that you bill month end for usage. In essence it means yet again you **** about the credit and no longer debiting my account.
Now you come tell me that you bill month end for usage. In essence it means yet again you **** about the credit and no longer debiting my account.
OS
Ofentse S's update03 Jan 2023, 10:41
Reviewer Update
As I do not have an account with Rain since 2021 November on my name. Why did you debit R958 on 23rd December 2022 over a year later. Give me back my money please. All of it . September??? R499 twice via Eft after suspending services then a debit run again 3 days later. I'm tired of narrating one thing. Did you not commit and sat you won't debit my account again and will credit all these other monies into my Son's account?
Now you come tell me that you bill month end for usage. In essence it means yet again you **** about the credit and no longer debiting my account.
Now you come tell me that you bill month end for usage. In essence it means yet again you **** about the credit and no longer debiting my account.
OS
Ofentse S's updateReviewer Update
03 Jan 2023, 10:49If you say I had outstanding invoices on my account, however the last time I used that sim was Nov 2021. Why did you only decide to debit a year and a month later in December 2022 as you always had access to my bank account?
Also why was I not contacted about this a whole year.
I know for certain that you suspend services once a payment is not received. Why did it continue if you sat it was in October and November 2021 that I had outstanding invoices on my account and not my Son's. I am having this conversation for the last time with you. I see we are going nowhere. I shall escalate with the Ombudsman should you fail to refund me
Also why was I not contacted about this a whole year.
I know for certain that you suspend services once a payment is not received. Why did it continue if you sat it was in October and November 2021 that I had outstanding invoices on my account and not my Son's. I am having this conversation for the last time with you. I see we are going nowhere. I shall escalate with the Ombudsman should you fail to refund me
OS
Ofentse S's update03 Jan 2023, 10:49
Reviewer Update
If you say I had outstanding invoices on my account, however the last time I used that sim was Nov 2021. Why did you only decide to debit a year and a month later in December 2022 as you always had access to my bank account?
Also why was I not contacted about this a whole year.
I know for certain that you suspend services once a payment is not received. Why did it continue if you sat it was in October and November 2021 that I had outstanding invoices on my account and not my Son's. I am having this conversation for the last time with you. I see we are going nowhere. I shall escalate with the Ombudsman should you fail to refund me
Also why was I not contacted about this a whole year.
I know for certain that you suspend services once a payment is not received. Why did it continue if you sat it was in October and November 2021 that I had outstanding invoices on my account and not my Son's. I am having this conversation for the last time with you. I see we are going nowhere. I shall escalate with the Ombudsman should you fail to refund me
OS
Ofentse S's updateReviewer Update
03 Jan 2023, 12:56I will refer this one to the ombudsman fir further assistance. Please refrain from debiting my bank account. September double payment of R499 on my Son's account 27th Eft and 1st October R499 and 1st Nov R499 as you say we pay per usage. Please explain that
OS
Ofentse S's update03 Jan 2023, 12:56
Reviewer Update
I will refer this one to the ombudsman fir further assistance. Please refrain from debiting my bank account. September double payment of R499 on my Son's account 27th Eft and 1st October R499 and 1st Nov R499 as you say we pay per usage. Please explain that
OS
Ofentse S's updateReviewer Update
03 Jan 2023, 16:34May you please send me the clause that allows you to debit my account multiple times in one month and authorises you to debit R958 without my consent . And why only a year later if I owed you which is not true. Why was I not contacted or informed and you decide a year later to take money? Please explain what was happening between Nov 2021 to December 2022?
OS
Ofentse S's update03 Jan 2023, 16:34
Reviewer Update
May you please send me the clause that allows you to debit my account multiple times in one month and authorises you to debit R958 without my consent . And why only a year later if I owed you which is not true. Why was I not contacted or informed and you decide a year later to take money? Please explain what was happening between Nov 2021 to December 2022?