AM
Anonymous M
1 reviews | Active since Sept 2022
04 May 2023, 15:40
Rain Billing is a nightmare
Rain needs to sort out their billing issues fast. I made payment for prepaid services and cleared the outstanding balance but I'm told I still have an outstanding balance. I've sent them proof of payment but my query is not resolved. My internet is not working yet I've made payment. Let's not even discuss the *********** call centre agents. I'm so disappointed with the service I've received and will never use rain again after my query is resolved.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
04 May 2023, 15:46Hi Molapo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply04 May 2023, 15:46
Official
Hi Molapo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
AM
Anonymous M's updateReviewer Update
11 May 2023, 12:13I'm still experiencing issues with rain. My problem has not been resolved instead I'm told they don't have the 7 day prepaid plan anymore. Then why did you accept payment if it's no longer in use. Rain is absolutely not prepared to solve my query. The treatment I have received is absolutely shocking. Different stories by agents. Rain please solve my query as this is an inconvenience.
AM
Anonymous M's update11 May 2023, 12:13
Reviewer Update
I'm still experiencing issues with rain. My problem has not been resolved instead I'm told they don't have the 7 day prepaid plan anymore. Then why did you accept payment if it's no longer in use. Rain is absolutely not prepared to solve my query. The treatment I have received is absolutely shocking. Different stories by agents. Rain please solve my query as this is an inconvenience.
AM
Anonymous M's updateReviewer Update
11 May 2023, 12:35I paid for prepaid 7 days R169 and my services are not connected. I sent proof of payment and still disconnected. Made payment last week.
AM
Anonymous M's update11 May 2023, 12:35
Reviewer Update
I paid for prepaid 7 days R169 and my services are not connected. I sent proof of payment and still disconnected. Made payment last week.
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Anonymous M's updateReviewer Update
11 May 2023, 15:28Thank you for your assistance and resolving my query. My problem has been fixed
AM
Anonymous M's update11 May 2023, 15:28
Reviewer Update
Thank you for your assistance and resolving my query. My problem has been fixed