MW
Michelle W

1 reviews | Active since Jul 2021

15 Jul 2024, 08:45

RAIN BILLING DEPARTMENT SHOULD ALL BE FIRED AND THEY SHOULD START AGAIN

Rain Billing Division will give you emotional trauma, PTSD and breakdowns like no toxic relationship ever can.

Months. 1. Months of FIRST trying to get them to deduct the CORRECT amount instead of the INFLATED AMOUNT. Eventually crying and pleading and begging.

Almost a Year now. 2. All I want is my debit order TO GO OFF ON THE 1ST OF THE DAMN MONTH BECAUSE THAT IS WHEN I GET PAID AND HAVE MONEY.

Nope. I have logged more calls than I have ever, for another company. Every month I am PROMISED BY THE NEXT CUSTOMER CONSULTANT THAT THIS IS SORTED but no... the 15th comes... and the pathetic excuse for a Billing department RUNS MY ACCOUNT INTO THE RED TRYING TO DEDUCT!!!!!!!!!!!!!!!

WHAT IS WRONG WITH YOU??????????

I have gone through burying someone FIGHTING AND BEGGING AND PLEADING BECAUSE YOU CUT US OFF AND MY KIDS DO ONLINE SCHOOLING!!!!!!

WHAT IS WRONG WITH YOU??????

The Internet service is brilliant. YOU ARE TERRIBLE. WHAT IS WRONG WITH YOU???????

0
Replies (11)
Rain
Rain's reply15 Jul 2024, 08:55
Official
Hi Michelle W

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
MW
Michelle W's update15 Jul 2024, 09:07
Reviewer Update
i GOT THE CALL.

AND NOW I HAVE TO PROVE THAT THIS IS HAPPENING.
YOU HAVE GOT TO BE KIDDING ME.

YOU ARE THE ONES SENDING ME THE MESSAGES SAYING MY PAYMENT TODAY IS UNSUCCESSFUL.
YOU ARE THE ONES TRYING TO DEBIT ON THE WRONG DAY.
YOU ARE THE ONES INVOICING ME ON THE 14TH.

GET SOMEONE COMPETENT TO CALL ME.
UNTIL THEN, I'LL JUST KEEP SPAMMING EVERYWHERE YOU ARE.

I'M DONE BEGGING AND CRYING.
DONE.
MW
Michelle W's update15 Jul 2024, 09:32
Reviewer Update
EVERY MONTH THE SAME PROMISE.
WILL YOU KEEP IT THIS TIME??????

WHAT OF MY CREDIT SCORE, WITH YOUR CONSTANT MESS????

I AM NOT HAPPY.
THIS IS NOT RESOLVED.
WE WILL SEE WHAT HAPPENS AGAIN.
WE WILL SEE.
MW
Michelle W's update25 Jul 2024, 14:57
Reviewer Update
So you understand the IMPACT of your constant irregularity:
I have been on -R7 since the attempted deduction on 15 July.

Every single month.
I have screenshots.

Whose credit profile is messed up EVERY SINGLE MONTH because of this?
Your empty apologies don't fix this.

I am still furious at the amount of money I HAVE PERSONALLY LOST EVERY SINGLE MONTH because of this and all you say is sorry.

I need more than that, and I need to see this fixed PROPERLY or I will go as far as I have to, and to every organisation willing to listen to me.
MW
Michelle W's update12 Aug 2024, 22:18
Reviewer Update
Today is the 12th.

GUESS WHAT THE APP SAYS:
Your payment date is set for the 15th.


????????????,

MW
Michelle W's update12 Aug 2024, 22:18
Reviewer Update
You ALREADY deducted and we ARE BACK TO THIS
MW
Michelle W's update12 Aug 2024, 22:20
Reviewer Update
If you don't fix this, I am going wild on social media, lodging ombudsman complaints and going as far as I need to for you to JUST CHANGE MY FRIGGING DEBIT ORDER DATE!!!!
MW
Michelle W's update12 Aug 2024, 22:20
Reviewer Update
ENOUGH NOW!!!!!
MW
Michelle W's update15 Aug 2024, 11:42
Reviewer Update
ISSUES CONTINUE: RAIN BILLING DEPARTMENT SHOULD ALL BE FIRED AND THEY SHOULD START AGAIN
On 15 July I posted an angry review on Hello Peter.
I was assured that the billing issue would be resolved.

TOMORROW IS A MONTH AGO.

I am YET AGAIN being ignored.
So is the previous review.
MY BILLING STILL SAYS 15TH OF THE MONTH.

RAIN BILLING DEPARTMENT SHOULD ALL BE FIRED AND THEY SHOULD START AGAIN

Rain Billing Division will give you emotional trauma, PTSD and breakdowns like no toxic relationship ever can.

Months.
1. Months of FIRST trying to get them to deduct the CORRECT amount instead of the INFLATED AMOUNT.
Eventually crying and pleading and begging.

Almost a Year now.
2. All I want is my debit order TO GO OFF ON THE 1ST OF THE DAMN MONTH BECAUSE THAT IS WHEN I GET PAID AND HAVE MONEY.

Nope. I have logged more calls than I have ever, for another company.
Every month I am PROMISED BY THE NEXT CUSTOMER CONSULTANT THAT THIS IS SORTED but no... the 15th comes... and the pathetic excuse for a Billing department RUNS MY ACCOUNT INTO THE RED TRYING TO DEDUCT!!!!!!!!!!!!!!!

WHAT IS WRONG WITH YOU??????????

I have gone through burying someone FIGHTING AND BEGGING AND PLEADING BECAUSE YOU CUT US OFF AND MY KIDS DO ONLINE SCHOOLING!!!!!!

WHAT IS WRONG WITH YOU??????

The Internet service is brilliant.
YOU ARE TERRIBLE.
WHAT IS WRONG WITH YOU???????

Rain’s reply
15 Jul 2024 at 08:55
Hi Michelle W

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
Michelle W’s reply
15 Jul 2024 at 09:07
i GOT THE CALL.

AND NOW I HAVE TO PROVE THAT THIS IS HAPPENING.
YOU HAVE GOT TO BE KIDDING ME.

YOU ARE THE ONES SENDING ME THE MESSAGES SAYING MY PAYMENT TODAY IS UNSUCCESSFUL.
YOU ARE THE ONES TRYING TO DEBIT ON THE WRONG DAY.
YOU ARE THE ONES INVOICING ME ON THE 14TH.

GET SOMEONE COMPETENT TO CALL ME.
UNTIL THEN, I'LL JUST KEEP SPAMMING EVERYWHERE YOU ARE.

I'M DONE BEGGING AND CRYING.
DONE.


Reply (10)

Rain’s reply
14 Aug 2024 at 11:40
Hi Michelle W,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.
Rain’s reply
14 Aug 2024 at 11:44
Hey Michelle W,

Please be advised, that we have changed your payment date to the 1st as requested, you can refresh your profile to see that the payment date has been changed to the 1st of each month. We do apologise fo the delay.

Regards,
rain.
Michelle W’s reply
14 Aug 2024 at 15:10
Thank you for finally changing it.
Look what it took to get to this point.

Please treat your customers better.
Rain’s reply
14 Aug 2024 at 15:37
Hey Michelle W,

You are most welcome. We are glad that you are sorted and thank you for the feedback.

Regards,
rain.
Michelle W’s reply
15 Aug 2024 at 10:54
YOU HAVE DISCONNECTED ME?????
AGAIN?????

EVEN THOUGH YOU SAY THAT YOU HAVE MOVED THE DATE YOU HAVE DISCONNECTED ME????

Michelle W’s reply
15 Aug 2024 at 10:54
IF YOU DO NOT RECONNECT ME IMMEDIATELY, I AM LOGGING ANOTHER COMPLAINT AND TAKING THIS FURTHER.

WHAT IS WRONG WITH YOUR ADMINISTRATION?????
Michelle W’s reply
15 Aug 2024 at 11:08
rain: Only using one rainOne mobile SIM? Share the unused SIM with someone to enjoy FREE monthly calls and data. They can Assign a SIM, buy more anytime & manage their account on rainGO.co.za. Thanks. (Ts&Cs apply)
Michelle W’s reply
15 Aug 2024 at 11:08
The message I just received!!!!!!
Michelle W’s reply
15 Aug 2024 at 11:09
rain: To avoid limited internet access due to non-payment, pay now on www.rain.co.za/my-account/manage or on the myrain app. Alternatively, pay here https://payat.io/rain/**********677. Thanks.
Michelle W’s reply
15 Aug 2024 at 11:09
What is wrong with your company???????

MW
Michelle W's update15 Aug 2024, 11:43
Reviewer Update
YOU DISCONNECTED ME????

15 Aug 2024 at 11:09
rain: To avoid limited internet access due to non-payment, pay now on www.rain.co.za/my-account/manage or on the myrain app. Alternatively, pay here https://payat.io/rain/**********677. Thanks.
Michelle W’s reply
15 Aug 2024 at 11:09
What is wrong with your company???????

MW
Michelle W's update15 Aug 2024, 11:43
Reviewer Update
AFTER FINALLY CHANGING MY DATE?????