Rain Billing Department and overall Putrid Rain Customer Service

Pathetic and utterly putrid customer service ever.

We have been loyal customers with Rain for a few years, ever since their inception. Due to an expired bank card loaded onto our profile, payment was deferred. And contracts with Rain is on a month to month basis, so … if you don’t pay you don’t get internet!!! Obviously, this does not happen. Yesterday, our internet service was disconnected and when logging onto our profile it said a payment was outstanding. After investigating from our side we noticed the bank card loaded on our profile expired in August 2021. Still, granting Rain the benefit of the doubt we paid the outstanding amount, still amicable and understanding at this point we called the call centre trying to resolve the issue and get reconnected. It has been 24 hours later, still no internet. A phantom billing department is still required to authenticate the payment, like really? All the agents we’ve spoken to confirms that the payment was made but the billing department has the fictitious on switch which they need to flip to reinstate our connection. I have had it with rain, no more loyal customer … your escalation process and turn around time is useless … in actual fact so are you. You’ve lost this customer and my community, I will NEVER recommend you.